Call Center Agent / TeleCaller Job Vacancy in UAE
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Team player and self-driven attitude
- Ability to communicate precisely
- Strong interpersonal skills
- Good computer skills in MS Office Tools
- Ability to adapt to change
- Excellent interpersonal and customer service skills
Call 052-4469567 / 052-6634903
nukagulfllc gmail.com