• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster


056-3286501
054-5003259

Post Details Job Title Call Center / Customer Care Executive Description • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education. • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal. • Communicates all information to Floor Supervisor on daily basis. • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. • Investigates patient/visitor concerns and implements appropriate courses of action. • Keeps accurate records of discussions or correspondence with customers. • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster 056-3286501 054-5003259

Job Start Date Salary from 3500.00 Salary to 4000.00 Number of Vacancies 1 Location Job Location -> UAE Location City

Desired Candidate's Profile Gender Nationality Candidate Current Location Work Experience Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Entry Level Job Function Job Functions -> Call Center Employers Details Company Adven llc Contact Person Designation Telephone Email