Call Center Expert Job Vacancy in UAE
Posted date [2021-05-23]   (ID: 20526)



Handel normal agent responsibilities and duties
Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics.
Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance.
Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review.
Assist agents with career development.
Ensure that customers questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.

058-9734353
050-1918250
Forward your Cv : bluedolphinyacthtrading(at)gmail.com
Post Details
Job Title Call Center Expert
Description Handel normal agent responsibilities and duties
Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics.
Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance.
Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review.
Assist agents with career development.
Ensure that customers questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.

058-9734353
050-1918250
Forward your Cv : bluedolphinyacthtrading(at)gmail.com
Job Start Date
Salary from 3000.00
Salary to 4000.00
Number of Vacancies 1
Location Job Location -> UAE
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> Any Asian Nationality
Candidate Current Location Job Location -> UAE
Work Experience No Experience - Fresher
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Entry Level
Job Function Job Functions -> Other
Employers Details
Company Shop llc
Contact Person
Designation
Telephone
Email bluedolphinyacthtrading(at)gmail.com



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