Handel normal agent responsibilities and duties
Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics.
Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance.
Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review.
Assist agents with career development.
Ensure that customers questions and problems are resolved properly and quickly.
Address challenging customers and problems that require escalation outside of the department.

058-9734353
050-1918250
Forward your Cv : bluedolphinyacthtradinggmail.com

Post Details Job Title Call Center Expert Description Handel normal agent responsibilities and duties Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics. Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance. Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review. Assist agents with career development. Ensure that customers questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. 058-9734353 050-1918250 Forward your Cv : bluedolphinyacthtradinggmail.com

Job Start Date Salary from 3000.00 Salary to 4000.00 Number of Vacancies 1 Location Job Location -> UAE Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Nationality -> Any Asian Nationality Candidate Current Location Job Location -> UAE Work Experience No Experience - Fresher Candidate Profile Description Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Entry Level Job Function Job Functions -> Other Employers Details Company Shop llc Contact Person Designation Telephone Email bluedolphinyacthtradinggmail.com