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Customer Service Representative / Call Center Job Vacancy in UAE

Posted date [2024-01-14]   (ID: 30005)
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Responsibilities:
- Respond to customer inquiries through various channels, including phone, email, and chat.
- Provide exceptional customer service by addressing and resolving customer concerns and issues.
- Assist customers in navigating products, services, and resolving inquiries promptly.
- Maintain a positive and professional attitude in all customer interactions.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other team members to ensure a seamless customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies.
- Receive and resolve queries and complaints and communicate resolution to customers
- Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
- Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
- Support local marketing in different customer contacting initiatives such as campaigns.

056-1375040
052-4469567
advanceecolimitedllc(at)gmail.com
Job Title Customer Service Representative / Call Center
Job Description Responsibilities:
- Respond to customer inquiries through various channels, including phone, email, and chat.
- Provide exceptional customer service by addressing and resolving customer concerns and issues.
- Assist customers in navigating products, services, and resolving inquiries promptly.
- Maintain a positive and professional attitude in all customer interactions.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other team members to ensure a seamless customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies.
- Receive and resolve queries and complaints and communicate resolution to customers
- Identify possible leads from customer cases e.g., through the web, and assign those to the sales organization
- Conduct transactional surveys after a callout or project (e.g., customer satisfaction survey)
- Support local marketing in different customer contacting initiatives such as campaigns.

056-1375040
052-4469567
advanceecolimitedllc(at)gmail.com
Post Details
Job Start Date 1000-01-01
Salary from 3800.00
Salary to 4000.00
Number of Vacancies 1
Location Job Location -> UAE
Location City
    
Desired Candidate's Profile
Gender
Nationality
Candidate Current Location
Work Experience
Candidate Profile Description
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Entry Level
Job Function Job Functions -> Customer Support
Employers Details
Company alert trading
Contact Person
Designation
Telephone
Email
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