Identify trends for ways to prevent future problems, recommending improvements to the system to decrease service calls.
Manage customer calls from first contact point to resolution.
Resolve direct and escalated calls in a timely manner, ensuring that call logs and customers are kept up to date.
Customer Service experience
- Excel Reporting
- client Coordination
- Inbound & Outbound Experience
-Fluent in English
Should be able to work in different shifts & Weekends
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