Customer Support Executive Job Vacancy in UAE Sharjah
Posted date [2022-05-09]   (ID: 21530)

Full Job Description
STATUS: FULL TIME JOB

PURPOSE: Entertain customers by providing right information. Resolve customer complaints via phone, email, mail, or social media.

Job Descriptions:

- Attracts potential customers by answering questions.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves Customers problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
- Creates and revises systems and procedures by analysing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Resolves administrative problems by coordinating the preparation of reports, analysing data, and identifying solutions.
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information
and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Review of Sign-in Sheets and reporting missing information, follow up on not paid and ensuring no revenue leakage.

Required Experience, Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organisation, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-tasking

Qualification
Bachelors Degree in any discipline

Experience
Minimum 1 years of customer service and admin (Fresh Can Apply too)

Typing : 35 w.p.m
Knowledge of Microsoft office, word, excel is a must
Ability to Multitask

Language
English is a must

Available to join immediately

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

customer service: 1 year (Preferred)
Post Details
Job Title Customer Support Executive
Description Full Job Description
STATUS: FULL TIME JOB

PURPOSE: Entertain customers by providing right information. Resolve customer complaints via phone, email, mail, or social media.

Job Descriptions:

- Attracts potential customers by answering questions.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves Customers problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
- Creates and revises systems and procedures by analysing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Resolves administrative problems by coordinating the preparation of reports, analysing data, and identifying solutions.
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information
and analysing customer needs.
- Prepares product or service reports by collecting and analysing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Review of Sign-in Sheets and reporting missing information, follow up on not paid and ensuring no revenue leakage.

Required Experience, Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking, Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organisation, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication, Multi-tasking

Qualification
Bachelors Degree in any discipline

Experience
Minimum 1 years of customer service and admin (Fresh Can Apply too)

Typing : 35 w.p.m
Knowledge of Microsoft office, word, excel is a must
Ability to Multitask

Language
English is a must

Available to join immediately

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

customer service: 1 year (Preferred)
Job Start Date 2022-06-01
Salary from 2500.00
Salary to 3500.00
Number of Vacancies 3
Location Job Location -> UAE Sharjah
Location City sharjah
    
Desired Candidate's Profile
Gender No Preference
Nationality Nationality -> India
Candidate Current Location Job Location -> UAE
Work Experience 1-2 Years
Candidate Profile Description Qualification
Bachelors Degree in any discipline

Experience
Minimum 1 years of customer service and admin (Fresh Can Apply too)
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Entry Level
Job Function Job Functions -> Desktop Service and Support
Employers Details
Company Al Alam Al Fidal
Contact Person Leena
Designation HR
Telephone +971 563455140
Email




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