Customer Service Advisor - Bilingual English Russian Job Vacancy in UAE Dubai
Posted date [2025-01-29]
(ID: 33298)
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We’re Concentrix, a global leader in technology and services that empowers the world’s top brands today and into the future. Focused on solutions and driven by technology and intelligence, we design, build, and operate fully integrated, end-to-end solutions at speed and scale for over 2,000 clients, addressing their toughest business challenges. With unique data insights, deep industry expertise, and advanced technology, we are the intelligent transformation partner that simplifies how companies work, interact, and transact.... |
Join Dubai’s thriving business hub as a Customer Service Advisor, where you will play a key role in providing seamless and efficient customer support. This role is perfect for bilingual professionals who excel in communication, problem-solving, and delivering high-quality service. If you have a passion for assisting customers, handling inquiries, and maximizing service excellence, this is a great opportunity to grow in a dynamic and fast-paced environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer interactions via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and complete information while delivering high-quality customer service.
- Identify customer issues and offer suitable solutions in a timely and efficient manner.
- Maximize opportunities for upselling and cross-selling when applicable.
- Stay updated on products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and additional service-related projects.
- Process customer transactions accurately and maintain detailed service records.
Required Skills and Qualifications:
- Minimum 1 year of experience in a customer service or call center role, preferably within the real estate sector.
- Bilingual fluency: English (B2+ level) and Russian speaker.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with excellent telephone etiquette.
- Ability to work effectively in a fast-paced, high-production environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Location: Dubai, United Arab Emirates
Job Industry: Customer Experience and Contact Center Operations
Job Function: Customer Service
Salary: Negotiable
Gender: Any
Responsibilities:
- Handle inbound customer interactions via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and complete information while delivering high-quality customer service.
- Identify customer issues and offer suitable solutions in a timely and efficient manner.
- Maximize opportunities for upselling and cross-selling when applicable.
- Stay updated on products, services, and policies to provide informed assistance.
- Participate in outbound calling campaigns and additional service-related projects.
- Process customer transactions accurately and maintain detailed service records.
Required Skills and Qualifications:
- Minimum 1 year of experience in a customer service or call center role, preferably within the real estate sector.
- Bilingual fluency: English (B2+ level) and Russian speaker.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and general PC applications.
- Bachelor’s degree preferred; relevant experience may be considered in place of formal education.
- Positive, proactive, and professional approach with excellent telephone etiquette.
- Ability to work effectively in a fast-paced, high-production environment.
- Flexibility to work 8-hour shifts, five days a week on a rotational schedule.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
