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• Escorting guests to rooms and familiarizing them with hotel services and amenities (e.g. hours of outlets, etc.).
• Explaining features of the room including operation of television, telephone, safety box, in-room movie system etc.
• Maintains luggage storeroom (always having clear knowledge of luggage in the storeroom and luggage movement) delivers and collects luggage for guests checking in & out.
• Delivering messages, letters, and luggage to guest’s rooms.
• Assisting with room changes.