Senior Field Technician - Healthcare IT Support Job Vacancy in UAE Abdu Dhabi
Posted date [2025-03-20]
(ID: 33963)
 |
Sundus is a UAE-based recruitment and outsourcing company founded in 1998, offering a range of services including human resources consultancy, executive search, overseas recruitment campaigns, HR consulting, bulk hiring, payroll management, project recruitment, outsourcing, temporary staffing, contract staffing, recruitment process outsourcing (RPO), professional employer organization (PEO), and executive recruitment.... |
Senior Field Technician - Healthcare IT Support
Take your expertise in IT support to the next level with an exciting opportunity as a Senior Field Technician in Abu Dhabi. This role is ideal for professionals with hands-on experience in user support within multi-system environments, particularly in multi-hospital healthcare organizations. You will be responsible for system stability, vendor management, troubleshooting, and ensuring seamless IT operations.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Healthcare & IT Support
Job Function: Field IT Support & System Management
Salary: Negotiable
Gender: Any
Key Responsibilities
- Provide direct IT support in a multi-system environment, ensuring smooth system operations across healthcare facilities
- Manage and maintain user devices and telecom rights by adding, removing, and configuring system access
- Resolve user issues, handle business requests, and conduct proactive troubleshooting to prevent operational disruptions
- Document technical issues and solutions in a service management tool for tracking and resolution
- Collaborate with vendors to manage contracts, service agreements, and system support initiatives
- Conduct regular system stability reviews and implement necessary fixes to optimize IT infrastructure
- Ensure compliance with healthcare IT standards and data security regulations
Required Skills and Experience
- Bachelor\'s degree in IT, Computer Science, or a related field
- 5-7 years of experience in user support within a multi-system environment
- Previous experience in a multi-hospital healthcare organization with multi-vendor IT systems
- Strong expertise in troubleshooting, system maintenance, and IT service management
- Experience in vendor and contract management for IT solutions and services
- Proficiency in IT support tools and service management software
- Fluency in English and Arabic is required
What We Offer
- Competitive salary and benefits package
- Career growth opportunities in healthcare IT
- Exposure to advanced healthcare IT infrastructure and support systems
- Professional development and training programs
About the Company
Sundus is a leading global HR solutions provider with over 25 years of experience. The company is 100% Emirati-owned and managed, with a highly diversified international team that has extensive experience in human resource management. Sundus offers a comprehensive range of services that include HR outsourcing, advisory, and consulting services.
Sundus is fully compliant with labor and immigration departments and holds licensed \"On Demand Labor Supply (ODLS)\" and Executive Search and Manpower Supply services in Abu Dhabi and Dubai, ensuring pan-UAE outreach. The company is also certified by the International Organization for Standardization, enabling it to have an integrated Quality, Health, Safety, and Environment Management (QHSE).
With Sundus, businesses can rest assured that they will receive personalized and professional services tailored to their workforce needs.
Take your expertise in IT support to the next level with an exciting opportunity as a Senior Field Technician in Abu Dhabi. This role is ideal for professionals with hands-on experience in user support within multi-system environments, particularly in multi-hospital healthcare organizations. You will be responsible for system stability, vendor management, troubleshooting, and ensuring seamless IT operations.
Job Location: Abu Dhabi, United Arab Emirates
Job Industry: Healthcare & IT Support
Job Function: Field IT Support & System Management
Salary: Negotiable
Gender: Any
Key Responsibilities
- Provide direct IT support in a multi-system environment, ensuring smooth system operations across healthcare facilities
- Manage and maintain user devices and telecom rights by adding, removing, and configuring system access
- Resolve user issues, handle business requests, and conduct proactive troubleshooting to prevent operational disruptions
- Document technical issues and solutions in a service management tool for tracking and resolution
- Collaborate with vendors to manage contracts, service agreements, and system support initiatives
- Conduct regular system stability reviews and implement necessary fixes to optimize IT infrastructure
- Ensure compliance with healthcare IT standards and data security regulations
Required Skills and Experience
- Bachelor\'s degree in IT, Computer Science, or a related field
- 5-7 years of experience in user support within a multi-system environment
- Previous experience in a multi-hospital healthcare organization with multi-vendor IT systems
- Strong expertise in troubleshooting, system maintenance, and IT service management
- Experience in vendor and contract management for IT solutions and services
- Proficiency in IT support tools and service management software
- Fluency in English and Arabic is required
What We Offer
- Competitive salary and benefits package
- Career growth opportunities in healthcare IT
- Exposure to advanced healthcare IT infrastructure and support systems
- Professional development and training programs
About the Company
Sundus is a leading global HR solutions provider with over 25 years of experience. The company is 100% Emirati-owned and managed, with a highly diversified international team that has extensive experience in human resource management. Sundus offers a comprehensive range of services that include HR outsourcing, advisory, and consulting services.
Sundus is fully compliant with labor and immigration departments and holds licensed \"On Demand Labor Supply (ODLS)\" and Executive Search and Manpower Supply services in Abu Dhabi and Dubai, ensuring pan-UAE outreach. The company is also certified by the International Organization for Standardization, enabling it to have an integrated Quality, Health, Safety, and Environment Management (QHSE).
With Sundus, businesses can rest assured that they will receive personalized and professional services tailored to their workforce needs.
