Front Office Associate - Rooms Division
Posted date [2026-07-03]
(ID: 47395)
 |
Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Front Office Associate - Rooms DivisionJob Snapshot
Role: Front Office Associate - Rooms Division
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk-Reception
Experience: Previous front office, concierge, reservations, call center, or rooms division experience preferred
Job Type: Full-time
Position Overview
Front Office Associate - Rooms Division in Dubai, United Arab Emirates is a guest-facing Hospitality opportunity for service-driven candidates who can support luxury front office operations, concierge assistance, reservations handling, guest arrivals, call center support, and rooms division service at Atlantis Resorts. This role is ideal for professionals who enjoy creating strong first impressions, assisting international guests, managing requests with accuracy, and contributing to a polished Forbes 5-star resort experience.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500-6500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the
employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Front Office Associate - Rooms Division will support the guest journey from first contact through arrival, stay assistance, and departure. Depending on experience and assigned position, candidates may be considered for future full-time opportunities such as Agent Front Office, Concierge, Call Center Agent, Reservations Agent, Front Office Team Leader, or Assistant Manager Front Office. The role requires confident communication, strong attention to detail, smooth coordination with resort departments, and the ability to deliver helpful service to VIP guests, families, regular visitors, groups, and leisure travelers.
Core Duties
* Welcome guests with professionalism, warmth, and confidence during arrivals, departures, inquiries, and service interactions.
* Support check-in, check-out, room information, guest registration, billing clarification, and front desk coordination.
* Assist guests with resort information, dining recommendations, attraction guidance, transport support, luggage coordination, and general concierge requests.
* Handle calls, reservation inquiries, guest requests, booking details, service follow-ups, and internal communication through phone or system channels.
* Coordinate with housekeeping, concierge, reservations, guest services, bell desk, engineering, security, food and beverage, and recreation teams to resolve guest needs quickly.
* Maintain accurate guest profiles, room notes, preferences, booking updates, service records, and operational handover details.
* Promote resort facilities, dining experiences, attractions, upgrades, and service enhancements where appropriate.
* Respond to guest concerns with calm communication, ownership, and timely escalation when additional support is required.
* Support VIP arrivals, group movements, special occasions, room moves, early arrivals, late departures, and high-occupancy periods.
* Follow resort procedures for guest privacy, payment handling, key control, lost property, safety, and service recovery.
* Keep front office, reception, concierge, and guest-facing spaces organized, presentable, and ready for busy operations.
* For senior roles, assist with shift coordination, team guidance, task allocation, guest issue follow-up, and service consistency.
* Represent Atlantis Resorts with polished grooming, positive energy, and a strong commitment to luxury hospitality standards.
Ideal Profile
* Previous experience in front office, hotel reception, concierge, reservations, call center, guest services, rooms division, or luxury hospitality is preferred.
* Candidates with different experience levels may be considered for future full-time front office opportunities.
* Strong spoken English with clear, polite, and confident guest communication.
* Good computer skills and familiarity with hotel systems, reservations platforms, phone handling, or guest service tools is an advantage.
* Excellent attention to detail when managing guest information, booking details, payments, requests, and handovers.
* Ability to stay composed during busy arrivals, departures, guest queues, and high-pressure service moments.
* Customer-focused personality with patience, professionalism, discretion, and a genuine desire to help.
* Team Leader or Assistant Manager candidates should have supervisory experience within hotel front office or rooms division operations.
* Flexible approach to rotating shifts, weekends, holidays, and peak resort periods.
* Positive attitude with willingness to learn, improve service skills, and grow within a high-standard luxury resort environment.
Skills Set
* Front office operations
* Guest reception
* Check-in and check-out
* Concierge support
* Reservations handling
* Call center support
* Guest request management
* Room assignment coordination
* Guest profile updates
* Complaint handling
* Service recovery
* Upselling support
* VIP guest assistance
* Resort information guidance
* Telephone etiquette
* Billing support
* Cross-department coordination
* Hospitality systems
* Guest privacy
* Luxury service standards
Why Join Us
This opportunity is well suited for candidates who want to advance their career in Dubai’s luxury Hospitality and rooms division sector. Atlantis Resorts offers a tax-free salary in UAE Dirhams, food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, incentive programs, wellness initiatives, and access to world-class training. The role provides exposure to international guests, luxury front office standards, Forbes 5-star service expectations, internal mobility, and long-term career growth across the Kerzner portfolio.
About the Company
Atlantis Resorts in Dubai is part of Kerzner International and operates Atlantis, The Palm and Atlantis The Royal. Atlantis The Palm is an iconic destination on Palm Island, offering luxury rooms and suites, award-winning dining, Aquaventure World, marine attractions, family experiences, wellness, retail, and exceptional guest service. With a diverse team of colleagues from many nationalities, Atlantis Resorts supports talent development, wellbeing, and career progression while delivering memorable hospitality experiences across its landmark resort operations.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Front Office Associate - Rooms Division will support the guest journey from first contact through arrival, stay assistance, and departure. Depending on experience and assigned position, candidates may be considered for future full-time opportunities such as Agent Front Office, Concierge, Call Center Agent, Reservations Agent, Front Office Team Leader, or Assistant Manager Front Office. The role requires confident communication, strong attention to detail, smooth coordination with resort departments, and the ability to deliver helpful service to VIP guests, families, regular visitors, groups, and leisure travelers.
Core Duties
* Welcome guests with professionalism, warmth, and confidence during arrivals, departures, inquiries, and service interactions.
* Support check-in, check-out, room information, guest registration, billing clarification, and front desk coordination.
* Assist guests with resort information, dining recommendations, attraction guidance, transport support, luggage coordination, and general concierge requests.
* Handle calls, reservation inquiries, guest requests, booking details, service follow-ups, and internal communication through phone or system channels.
* Coordinate with housekeeping, concierge, reservations, guest services, bell desk, engineering, security, food and beverage, and recreation teams to resolve guest needs quickly.
* Maintain accurate guest profiles, room notes, preferences, booking updates, service records, and operational handover details.
* Promote resort facilities, dining experiences, attractions, upgrades, and service enhancements where appropriate.
* Respond to guest concerns with calm communication, ownership, and timely escalation when additional support is required.
* Support VIP arrivals, group movements, special occasions, room moves, early arrivals, late departures, and high-occupancy periods.
* Follow resort procedures for guest privacy, payment handling, key control, lost property, safety, and service recovery.
* Keep front office, reception, concierge, and guest-facing spaces organized, presentable, and ready for busy operations.
* For senior roles, assist with shift coordination, team guidance, task allocation, guest issue follow-up, and service consistency.
* Represent Atlantis Resorts with polished grooming, positive energy, and a strong commitment to luxury hospitality standards.
Ideal Profile
* Previous experience in front office, hotel reception, concierge, reservations, call center, guest services, rooms division, or luxury hospitality is preferred.
* Candidates with different experience levels may be considered for future full-time front office opportunities.
* Strong spoken English with clear, polite, and confident guest communication.
* Good computer skills and familiarity with hotel systems, reservations platforms, phone handling, or guest service tools is an advantage.
* Excellent attention to detail when managing guest information, booking details, payments, requests, and handovers.
* Ability to stay composed during busy arrivals, departures, guest queues, and high-pressure service moments.
* Customer-focused personality with patience, professionalism, discretion, and a genuine desire to help.
* Team Leader or Assistant Manager candidates should have supervisory experience within hotel front office or rooms division operations.
* Flexible approach to rotating shifts, weekends, holidays, and peak resort periods.
* Positive attitude with willingness to learn, improve service skills, and grow within a high-standard luxury resort environment.
Skills Set
* Front office operations
* Guest reception
* Check-in and check-out
* Concierge support
* Reservations handling
* Call center support
* Guest request management
* Room assignment coordination
* Guest profile updates
* Complaint handling
* Service recovery
* Upselling support
* VIP guest assistance
* Resort information guidance
* Telephone etiquette
* Billing support
* Cross-department coordination
* Hospitality systems
* Guest privacy
* Luxury service standards
Why Join Us
This opportunity is well suited for candidates who want to advance their career in Dubai’s luxury Hospitality and rooms division sector. Atlantis Resorts offers a tax-free salary in UAE Dirhams, food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, incentive programs, wellness initiatives, and access to world-class training. The role provides exposure to international guests, luxury front office standards, Forbes 5-star service expectations, internal mobility, and long-term career growth across the Kerzner portfolio.
About the Company
Atlantis Resorts in Dubai is part of Kerzner International and operates Atlantis, The Palm and Atlantis The Royal. Atlantis The Palm is an iconic destination on Palm Island, offering luxury rooms and suites, award-winning dining, Aquaventure World, marine attractions, family experiences, wellness, retail, and exceptional guest service. With a diverse team of colleagues from many nationalities, Atlantis Resorts supports talent development, wellbeing, and career progression while delivering memorable hospitality experiences across its landmark resort operations.
