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Front Office Executive - UAE Job Vacancy in UAE Dubai

Posted date [2024-06-04]   (ID: 30684)
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Gulf and UAE company jobs
NMC Healthcare is one of the UAE’s largest private healthcare providers
NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high-quality, personalized, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and worldwide.

Our network is made up of 85 medical facilities, including JCI-accredited, multi-specialty hospitals in Abu Dhabi, Dubai, Sharjah, and Al Ain, as well as medical centers, community clinics, day surgery centers, fertility clinics, home health services, and long-term care facilities throughout the UAE. The NMC Healthcare Group also includes the ProVita International Medical Centre, CosmeSurge, and Fakih IVF Fertility Centre brands. NMC’s Fakih IVF is ranked among the leading in-vitro fertilization service providers worldwide.

Whether providing comprehensive medical services directly to patients or collaborating with healthcare providers internationally, NMC Healthcare is committed to delivering high-quality, personalized care that matters....

Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
Post Details
Job Title Front Office Executive - UAE
Description Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
Job Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location Job Location -> UAE Dubai
Location City Dubai
    
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.


QUALIFICATIONS
Preferably a college graduate in any discipline.
4.2 Minimum 2-years experience as a receptionist in a patient focused environment.

4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.

4.4 Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette

4.5 Patient focused; service oriented; patient & understanding.

4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure

Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
Job Classification
Job Type Job Type -> Full-time
Industry Type Job Industry -> Hospital & Health Care
Job Function Job Functions -> Administrative
Employers Details
Company NMC HealthCare
Contact Person
Designation
Telephone +97124978311
Email info(at)nmc.ae
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