Patient Relations Executive - Healthcare Support
Posted date [2026-04-23]
(ID: 44344)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Snapshot
Role: Patient Relations Executive - Healthcare Support
Location: Dubai, UAE
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Experience: Minimum 2 years
Job Type: Part-time
Position Overview
Patient Relations Executive - Healthcare Support hiring opportunity in Dubai, UAE within the Hospital and Health Care sector for Emirati professionals seeking a flexible and rewarding healthcare career. Al-Futtaim Health is expanding its Patient Relations team at HealthHub Clinics in JVC and Festival City, offering part-time roles focused on patient services, insurance coordination, invoicing, and clinic operations support.
Job Details
Country: UAE
City: Dubai
Industry: Hospital and Health Care
Function: Customer Support-Client Care
Salary: 7000-10000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Emirati
Job Type: Part-time
Role Context
The Patient Relations Executive ensures a smooth and professional patient journey by managing appointments, billing, insurance claims, and front-desk healthcare coordination. This role supports both patient satisfaction and clinic efficiency by connecting patients, physicians, and insurance providers while maintaining accurate medical records and delivering exceptional customer service in a busy healthcare environment.
Key Responsibilities
* Provide complete operational support for patients including appointments, registration, invoicing, and insurance coordination
* Ensure accurate patient information flow between doctors, patients, and third-party insurance providers
* Manage insurance claims processing, billing follow-up, and payment coordination
* Handle clinic paperwork, organize patient records, and maintain proper documentation standards
* Deliver excellent front-line customer service by guiding patients and resolving service-related concerns
* Process cash, credit card, and insurance-related payments while maintaining transaction accuracy
* Reconcile financial records and support daily clinic cash handling responsibilities
* Assist in maintaining a safe, efficient, and welcoming healthcare environment
* Work closely with multidisciplinary teams to support smooth clinic operations and patient care
Ideal Profile
* Emirati candidate eligible under Emiratisation programs
* Graduate degree in any discipline with relevant healthcare administration qualifications
* DHA license or eligibility for licensing in Dubai
* Minimum 2 years of experience in healthcare insurance, customer service, invoicing, or cash handling
* Strong knowledge of medical insurance coding and billing procedures
* Fluent in English with Arabic considered a strong advantage
* Excellent communication, presentation, and problem-solving abilities
* Able to perform well in fast-paced clinic environments with strong attention to detail
Skills Set
* Patient relations management
* Medical insurance coding
* Insurance claims handling
* Healthcare invoicing and billing
* Cash handling and payment reconciliation
* Front desk operations
* Medical records management
* Customer service excellence
* Microsoft Office and healthcare systems
* Clinic coordination and documentation
Why Join Us
* Flexible part-time working options with 20 or 30 hours per week
* Work in premium HealthHub Clinics located in JVC and Festival City Dubai
* Join a respected healthcare network backed by Al-Futtaim Group
* Access Emiratisation-focused training, mentorship, and career growth opportunities
* Attractive salary package with bonuses, insurance, and employee benefits
* Be part of a workplace that values inclusion, service excellence, and professional growth
* Make a meaningful contribution to healthcare services across Dubai
About the Company
Al-Futtaim Health, through its HealthHub Clinics network, delivers trusted community healthcare services across Dubai with a strong focus on patient-centered treatment and modern medical excellence. Supported by the legacy of Al-Futtaim Group, HealthHub combines advanced healthcare technology, experienced professionals, and internationally recognized quality standards to provide outstanding care for individuals and families across the UAE.
