Patient Relations Representative – UAE National Job Vacancy in UAE Dubai
Posted date [2025-03-05]
(ID: 33716)
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The American Hospital Dubai is a 254-bed private hospital providing healthcare to the highest US standards and is the leader and pioneer in international accreditation and recognition.
The hospital serves patients across the region and includes several specialist centers – Comprehensive Cancer Center, Orthopedics and Total Joint Replacement Center for adults, The Heart Center, Diabetes Program, and Cochlear Implant Center. All our physicians are Western Board Certified. The American Hospital Satellite Clinics in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Hills & Nad Al Sheba now offer the same quality of care within the community. The hospital is the first Middle East member of the prestigious Mayo Clinic Care Network.... |
Patient Relations Representative – UAE National
Join a prestigious healthcare institution where you will be at the forefront of delivering exceptional patient care and support. As a Patient Relations Representative, you will handle front office functions, patient relations, appointment scheduling, insurance verification, and financial transactions while ensuring a seamless patient experience. This role is ideal for individuals with strong customer service skills and the ability to work in a fast-paced healthcare environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Healthcare & Patient Services
Job Function: Patient Relations & Front Office Administration
Salary: Negotiable
Gender: Any
Key Responsibilities
- Work at the front reception desk, answering phones, greeting, and assisting patients and providers
- Schedule, cancel, and reschedule patient appointments as needed
- Check in patients, verify demographic details, and complete registration procedures
- Ensure updated patient information and signed consent every six months as per hospital policy
- Explain and provide patients with their rights and responsibilities
- Conduct insurance verification and handle authorizations for procedures
- Inform walk-in patients about waiting times to enhance the customer experience
- Collect co-pays, cash payments, and process charges accurately in the system
- Liaise with the Insurance and Finance Departments to resolve billing and payment issues
- Follow up on outstanding payments and ensure timely resolution of financial matters
Required Skills and Experience
Education & Certifications
- High School Certificate or Degree from a recognized institution/university
Experience
- 2-3 years of experience in a customer service role, preferably in a healthcare setting
- Hands-on experience with insurance verification and cash handling
Technical Skills
- Excellent English communication skills; Arabic proficiency is an advantage
- Proven computer skills, including familiarity with hospital or clinic management systems
- Strong knowledge of medical terminology and healthcare administration preferred
What We Offer
- A dynamic and patient-centered work environment in a leading healthcare facility
- Competitive salary and benefits aligned with healthcare industry standards
- Career growth opportunities within patient relations and hospital administration
- Exposure to a fast-paced medical environment with professional development support
About the Company
The American Hospital Dubai is a 254-bed private hospital providing healthcare to the highest US standards and is the leader and pioneer in international accreditation and recognition.
The hospital serves patients across the region and includes several specialist centers – Comprehensive Cancer Center, Orthopedics and Total Joint Replacement Center for adults, The Heart Center, Diabetes Program, and Cochlear Implant Center.
All our physicians are Western Board Certified. The American Hospital Satellite Clinics in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Hills & Nad Al Sheba now offer the same quality of care within the community.
The hospital is the first Middle East member of the prestigious Mayo Clinic Care Network.
Website: http://www.ahdubai.com/
Phone: 80024392
Join a prestigious healthcare institution where you will be at the forefront of delivering exceptional patient care and support. As a Patient Relations Representative, you will handle front office functions, patient relations, appointment scheduling, insurance verification, and financial transactions while ensuring a seamless patient experience. This role is ideal for individuals with strong customer service skills and the ability to work in a fast-paced healthcare environment.
Job Location: Dubai, United Arab Emirates
Job Industry: Healthcare & Patient Services
Job Function: Patient Relations & Front Office Administration
Salary: Negotiable
Gender: Any
Key Responsibilities
- Work at the front reception desk, answering phones, greeting, and assisting patients and providers
- Schedule, cancel, and reschedule patient appointments as needed
- Check in patients, verify demographic details, and complete registration procedures
- Ensure updated patient information and signed consent every six months as per hospital policy
- Explain and provide patients with their rights and responsibilities
- Conduct insurance verification and handle authorizations for procedures
- Inform walk-in patients about waiting times to enhance the customer experience
- Collect co-pays, cash payments, and process charges accurately in the system
- Liaise with the Insurance and Finance Departments to resolve billing and payment issues
- Follow up on outstanding payments and ensure timely resolution of financial matters
Required Skills and Experience
Education & Certifications
- High School Certificate or Degree from a recognized institution/university
Experience
- 2-3 years of experience in a customer service role, preferably in a healthcare setting
- Hands-on experience with insurance verification and cash handling
Technical Skills
- Excellent English communication skills; Arabic proficiency is an advantage
- Proven computer skills, including familiarity with hospital or clinic management systems
- Strong knowledge of medical terminology and healthcare administration preferred
What We Offer
- A dynamic and patient-centered work environment in a leading healthcare facility
- Competitive salary and benefits aligned with healthcare industry standards
- Career growth opportunities within patient relations and hospital administration
- Exposure to a fast-paced medical environment with professional development support
About the Company
The American Hospital Dubai is a 254-bed private hospital providing healthcare to the highest US standards and is the leader and pioneer in international accreditation and recognition.
The hospital serves patients across the region and includes several specialist centers – Comprehensive Cancer Center, Orthopedics and Total Joint Replacement Center for adults, The Heart Center, Diabetes Program, and Cochlear Implant Center.
All our physicians are Western Board Certified. The American Hospital Satellite Clinics in Dubai Media City, Al Barsha, Al Khawaneej, Jumeirah, Mira, Dubai Hills & Nad Al Sheba now offer the same quality of care within the community.
The hospital is the first Middle East member of the prestigious Mayo Clinic Care Network.
Website: http://www.ahdubai.com/
Phone: 80024392
