Pre-Approval Officer - Healthcare Insurance RCM
Posted date [2026-04-23]
(ID: 44368)
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Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional family business houses headquartered in Dubai, United Arab Emirates. |
Job Snapshot
Role: Pre-Approval Officer - Healthcare Insurance RCM
Location: Dubai, UAE
Industry: Hospital and Health Care
Function: Medical Insurance
Experience: Minimum 3 years
Job Type: Full-time
Position Overview
Pre-Approval Officer - Healthcare Insurance RCM hiring opportunity in Dubai, UAE within the Hospital and Health Care sector for experienced Emirati professionals specializing in revenue cycle management and insurance approvals. Al-Futtaim Health is seeking a detail-focused Pre-Approval Officer to support timely insurance pre-authorizations, reduce claim denials, and ensure smooth patient access to healthcare services across inpatient, outpatient, and pharmacy operations.
Job Details
Country: UAE
City: Dubai
Industry: Hospital and Health Care
Function: Medical Insurance
Salary: 9000-13000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Emirati
Job Type: Full-time
Position Overview
The Pre-Approval Officer plays a critical role in supporting healthcare revenue cycle management by ensuring insurance approvals are processed accurately and without delay. This role directly improves patient access to treatment, strengthens billing efficiency, and minimizes revenue leakage by managing approvals, documentation quality, and payer compliance across HealthHub Clinics.
Key Responsibilities
* Review and process assigned insurance pre-approval requests for inpatient, outpatient, and pharmacy services with high accuracy
* Update approvals received from insurers in internal systems while maintaining complete documentation standards
* Coordinate with doctors, nurses, billing teams, and administrative staff to obtain missing documents and required clarifications
* Meet daily productivity targets, turnaround times, and approval quality standards for insurance submissions
* Perform quantitative and qualitative reviews of medical records to ensure compliance with coding standards, DHA requirements, and payer policies
* Submit pre-approvals in line with KPIs to improve first-round approval rates and reduce resubmissions
* Monitor approvals and stakeholder coordination to prevent revenue loss and minimize insurance claim rejections
* Analyze denial trends, recommend corrective actions, and escalate delayed or rejected approvals when necessary
* Maintain accurate reports related to approvals, denials, pending cases, and follow-up actions
* Support and educate billing teams, approval staff, and clinical documentation teams to improve workflow efficiency and compliance
Ideal Profile
* Emirati national with a valid family book as required under Emiratisation programs
* Certified professional coding qualification from a recognized institution
* Medical or paramedical qualification required
* Minimum 3 years of experience in healthcare revenue cycle management, insurance approvals, or claims processing
* Strong medical knowledge to support efficient claim reconciliation and insurance pre-authorization
* Good understanding of DHA regulations, payer policies, and medical coding compliance
* Excellent analytical, negotiation, and presentation skills
* Strong decision-making ability and performance under pressure
* Clear communication skills in both Arabic and English
* Strong stakeholder management and collaborative working approach
Skills Set
* Revenue cycle management
* Insurance pre-approvals and authorizations
* Medical coding compliance
* Healthcare claims processing
* DHA regulations and payer policies
* Denial management and analysis
* Clinical documentation review
* Billing coordination
* Insurance rejection prevention
* Reporting and stakeholder communication
Why Join Us
* Make a direct impact on patient access to healthcare across Dubai
* Join a respected healthcare organization with strong Emiratisation development programs
* Work in a structured RCM environment with clear growth opportunities
* Gain valuable experience in medical insurance operations and healthcare finance
* Access continuous learning through LinkedIn Learning, AI Skills Toolkit, and internal development pathways
* Competitive salary package with health insurance, annual leave, and performance-based benefits
* Be part of a values-driven workplace built on excellence, collaboration, and long-term career growth
About the Company
Al-Futtaim Health, through its HealthHub Clinics network, provides advanced patient-centered healthcare services across Dubai with a strong focus on operational excellence, medical quality, and long-term wellness. Backed by the trusted Al-Futtaim Group legacy, HealthHub combines modern healthcare systems, experienced professionals, and internationally recognized standards to deliver reliable care and strong healthcare outcomes for individuals and families across the UAE.
