Administrative Coordinator - Guest Support

responding promptly to client and guest requests, and ensuring documents and records are handled professionally. The role acts as an important communication point between guests, clients, colleagues, and departments, helping maintain reliable administrative processes while contributing to the service standards expected within a major international hospitality operation.

Key Responsibilities

* Serve as a point of contact for clients and respond to questions and requests through telephone and email communication.
* Enter, retrieve, and update information within computer databases, reservations systems, records, and operational files.
* Assist guests by locating accurate information and responding to administrative inquiries in a timely manner.
* Prepare letters, memos, reports, spreadsheets, presentations, and other business documents using office software.
* Proofread and edit written materials to ensure information is accurate, complete, and professionally presented.
* Transmit documents and information through email, computer systems, mail, or other approved communication channels.
* Operate standard office equipment and maintain an organized administrative working environment.
* Use computer systems and point of sale applications to enter and retrieve work-related information.
* Maintain confidentiality of proprietary, guest, client, and business information.
* Protect company records, documents, equipment, and other organizational assets.
* Welcome guests professionally and assist with service requirements in line with established hotel standards.
* Anticipate guest needs and provide appropriate administrative support or direct requests to the relevant department.
* Communicate clearly and professionally with guests, colleagues, supervisors, and external contacts.
* Answer telephone calls using appropriate business and hospitality etiquette.
* Build cooperative working relationships with colleagues across different hotel departments.
* Support team objectives by sharing information, coordinating requests, and responding constructively to employee concerns.
* Report accidents, injuries, hazards, and unsafe workplace conditions to management.
* Maintain a professional appearance and follow company policies, procedures, safety requirements, and service standards.
* Complete additional administrative and operational duties assigned by supervisors.

Ideal Profile

This opportunity is suitable for a detail-focused individual who is comfortable working with guests, business records, computer systems, and office documentation in a professional hospitality setting.

* Strong administrative and organizational capability.
* Comfortable communicating with clients and guests by telephone and email.
* Ability to enter, retrieve, and maintain accurate information in computer databases and operational systems.
* Working knowledge of word processing, spreadsheet, presentation, and database software.
* Good proofreading and document preparation skills.
* Clear written and verbal communication.
* Ability to manage several administrative tasks while maintaining accuracy and service quality.
* Professional telephone etiquette and confident interpersonal communication.
* Strong awareness of confidentiality and responsible handling of business information.
* Ability to work effectively with employees across different departments.
* Service-oriented approach when supporting guests, including individuals requiring additional assistance.
* Able to follow established policies, procedures, quality standards, and workplace safety requirements.
* Physical ability to perform routine office duties and handle light items within the stated requirements of the role.

Skills Set

* Administrative coordination
* Client communication
* Guest support
* Database administration
* Data entry
* Reservation record updates
* Document preparation
* Business correspondence
* Letter and memo preparation
* Spreadsheet management
* Presentation software
* Database software
* Proofreading and editing
* Records management
* Telephone etiquette
* Email communication
* Point of sale systems
* Office equipment operation
* Confidential information handling
* Cross-department coordination
* Guest service administration
* Workplace safety reporting

Why Join Us

This Dubai Marina role offers practical exposure to the administrative side of international hotel operations while building experience in guest communication, business documentation, database management, and cross-functional coordination. Marriott International\'s Hospitality environment provides structured operating standards and opportunities to develop transferable administrative and service skills that can support longer-term progression into office management, guest services, reservations, sales coordination, or broader hotel operations roles.

About the Company

Marriott International operates a global portfolio of hotel and hospitality brands, including Marriott Hotels and JW Marriott. Its properties rely on strong administrative teams to support guest communication, maintain accurate records, coordinate internal processes, and help operational departments deliver consistent service across international hotel locations.