Assistant Front Office Manager – Luxury Floating Hotel Operations – Dubai, UAE
Posted date [2025-08-11]
(ID: 36797)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Assistant Front Office Manager – Luxury Floating Hotel Operations – Dubai, UAEPosition Overview
We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai’s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2’s unique heritage and luxury positioning.
Job Details
Job Location: Dubai, UAE
Industry: Hospitality / Travel
Function: Guest Services / Front Office
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
What You’ll Do
* Supervise and delegate duties to front office team members, preparing and managing weekly work schedules.
* Ensure proper room allocation, verify guest details, and
confirm payment methods.
* Monitor team attendance, manage leave calendars, and ensure adequate staffing.
* Suggest operational improvements to enhance service standards.
* Plan and organize regular training sessions on courtesy, efficiency, and job knowledge.
* Maintain effective communication and cooperation between the front office and other departments.
* Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards.
* Liaise with housekeeping to ensure room readiness and guest requirements are met.
* Review reservation details prior to guest arrivals and update Opera system as needed.
* Conduct daily briefings and personally check special room requests before guest arrivals.
* Handle and resolve guest complaints while anticipating needs to deliver personalized service.
* Ensure guest records and documentation are accurate and up to date.
Ideal Profile
* Proven leadership experience in a front office or guest services supervisory role.
* Proficient in Microsoft Windows applications and Opera PMS.
* Professional appearance and demeanor.
* Strong interpersonal, communication, and problem-solving skills.
* Highly responsible, reliable, and able to work under pressure in a fast-paced environment.
* Collaborative mindset with a focus on guest satisfaction.
Why Join Us
* Work in one of Dubai’s most unique luxury hospitality landmarks.
* Be part of a brand that blends heritage with modern luxury.
* Competitive salary and benefits package.
* Opportunities for professional growth and career development.
About the Company
The Queen Elizabeth II (QE2) is a legendary ocean liner transformed into a luxury floating hotel, permanently docked at Dubai’s Port Rashid. Featuring 447 distinctive rooms, multiple dining venues, and a rich history, the QE2 offers guests a unique blend of British heritage and modern hospitality in an unforgettable waterfront setting.
* Monitor team attendance, manage leave calendars, and ensure adequate staffing.
* Suggest operational improvements to enhance service standards.
* Plan and organize regular training sessions on courtesy, efficiency, and job knowledge.
* Maintain effective communication and cooperation between the front office and other departments.
* Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards.
* Liaise with housekeeping to ensure room readiness and guest requirements are met.
* Review reservation details prior to guest arrivals and update Opera system as needed.
* Conduct daily briefings and personally check special room requests before guest arrivals.
* Handle and resolve guest complaints while anticipating needs to deliver personalized service.
* Ensure guest records and documentation are accurate and up to date.
Ideal Profile
* Proven leadership experience in a front office or guest services supervisory role.
* Proficient in Microsoft Windows applications and Opera PMS.
* Professional appearance and demeanor.
* Strong interpersonal, communication, and problem-solving skills.
* Highly responsible, reliable, and able to work under pressure in a fast-paced environment.
* Collaborative mindset with a focus on guest satisfaction.
Why Join Us
* Work in one of Dubai’s most unique luxury hospitality landmarks.
* Be part of a brand that blends heritage with modern luxury.
* Competitive salary and benefits package.
* Opportunities for professional growth and career development.
About the Company
The Queen Elizabeth II (QE2) is a legendary ocean liner transformed into a luxury floating hotel, permanently docked at Dubai’s Port Rashid. Featuring 447 distinctive rooms, multiple dining venues, and a rich history, the QE2 offers guests a unique blend of British heritage and modern hospitality in an unforgettable waterfront setting.
