Assistant Front Office Manager - Rooms
Posted date [2026-07-04]
(ID: 47438)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Assistant Front Office Manager - RoomsJob Snapshot
Role: Assistant Front Office Manager - Rooms
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hotel-Lodging Management
Experience: 5+ years in hotel front office operations, including 2+ years in a managerial role
Job Type: Full-time
Position Overview
Assistant Front Office Manager - Rooms in Dubai, United Arab Emirates is a Hospitality hiring opportunity for an experienced hotel front office leader who can manage reception operations, guide guest service teams, improve satisfaction scores, support revenue performance, and ensure smooth daily rooms division coordination. This role is well suited for a customer-focused professional with strong leadership, budgeting knowledge, PMS experience, and the ability to deliver polished guest experiences in a busy hotel environment.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Salary: 9000-14000
Estimated salary range based on similar jobs in the job city; please
confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Assistant Front Office Manager - Rooms supports the overall performance of the front office by leading daily operations, coaching team members, resolving guest concerns, monitoring service standards, and coordinating closely with housekeeping, reservations, revenue, concierge, security, and other hotel departments. The position helps improve guest satisfaction, occupancy performance, team productivity, financial control, and operational consistency while maintaining brand standards and local compliance requirements.
Key Responsibilities
* Lead and manage the front office team across daily reception, guest handling, room coordination, and service delivery activities.
* Oversee check-ins, check-outs, guest enquiries, room readiness updates, billing coordination, and front desk service flow.
* Train, motivate, and mentor front office colleagues to deliver professional, warm, and consistent guest service.
* Develop and apply practical strategies that improve guest satisfaction, operational efficiency, and front office productivity.
* Handle guest complaints, service failures, and escalations promptly with professionalism, discretion, and clear follow-up.
* Coordinate with housekeeping, reservations, food and beverage, concierge, engineering, security, and other departments to ensure seamless guest experiences.
* Monitor guest satisfaction scores, front office performance metrics, service response times, upselling activity, and team standards.
* Manage VIP guests, repeat guests, special requests, room preferences, and high-value arrivals with careful attention to detail.
* Support department budgeting, cost control, expense monitoring, staffing efficiency, and resource planning.
* Ensure front office operations comply with brand standards, local regulations, hotel procedures, and guest privacy requirements.
* Implement and maintain efficient front office systems, handover routines, logbooks, reports, and service procedures.
* Support revenue management strategies to maximize occupancy, room revenue, upselling opportunities, and length of stay.
* Review arrival lists, departure movement, groups, VIPs, special events, occupancy levels, and hotel activity before each shift.
* Use Property Management Systems and Microsoft Office tools accurately for reporting, guest records, room status, and operational tracking.
* Maintain strong knowledge of hotel facilities, room types, services, packages, local attractions, events, and guest recommendation points in Dubai.
* Make sound operational decisions during busy periods, night operations, weekends, holidays, and changing business conditions.
* Promote positive communication, teamwork, and accountability within the front office team and across hotel departments.
* Identify service gaps and recommend improvements to procedures, staffing, training, and guest handling methods.
* Carry out reasonable additional duties assigned by hotel management to support smooth rooms division operations.
Ideal Profile
* Bachelor\'s degree in Hospitality Management or a related field.
* 5+ years of experience in hotel front office operations, including at least 2 years in a managerial or supervisory role.
* Proven leadership ability with experience training, motivating, mentoring, and managing front office team members.
* Excellent customer service skills with a genuine passion for delivering memorable guest experiences.
* Strong knowledge of front office procedures, guest journey management, revenue management principles, and hotel industry best practices.
* Practical experience in department budgeting, expense control, revenue support, occupancy optimization, and performance monitoring.
* Proficiency in Property Management Systems and Microsoft Office Suite.
* Strong problem-solving, decision-making, conflict resolution, and guest complaint handling skills.
* Excellent communication and interpersonal skills for working with guests, colleagues, senior management, and external contacts.
* Strong organizational and time management ability with attention to detail in reporting, planning, and daily operations.
* Flexible availability to work nights, weekends, holidays, and varied shifts according to business needs.
* Able to adapt quickly to changing priorities and remain calm under pressure.
* Fluency in English is required, and additional languages will be an advantage.
Skills Set
* Front office management
* Rooms division operations
* Guest experience management
* Hotel reception leadership
* Check-in and check-out supervision
* Guest complaint resolution
* VIP guest handling
* Team training
* Staff motivation
* PMS operation
* Microsoft Office
* Revenue management
* Occupancy optimization
* Budget control
* Expense monitoring
* Service standards
* Brand compliance
* Local regulation awareness
* Performance metrics
* Guest satisfaction scores
* Department coordination
* Conflict resolution
* Decision making
* Time management
* Dubai hotel operations
Why Join Us
This opportunity gives an Assistant Front Office Manager a strong platform to grow within Dubai’s Hospitality sector while leading a high-impact guest-facing department. The role offers exposure to rooms division leadership, revenue strategy, VIP handling, service recovery, budgeting, front office systems, and cross-department coordination. Accor employees can benefit from professional learning opportunities, career mobility across hotels and destinations, sector-specific benefits, and a supportive culture built around responsible hospitality and meaningful guest experiences.
About the Company
Accor is a global hospitality group with more than 45 hotel brands, thousands of hotels, restaurants, and lifestyle destinations across international markets. In Dubai, United Arab Emirates, Accor properties focus on responsible hospitality, guest satisfaction, service innovation, and career development for professionals working in front office, rooms division, guest services, revenue support, and hotel leadership.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Assistant Front Office Manager - Rooms supports the overall performance of the front office by leading daily operations, coaching team members, resolving guest concerns, monitoring service standards, and coordinating closely with housekeeping, reservations, revenue, concierge, security, and other hotel departments. The position helps improve guest satisfaction, occupancy performance, team productivity, financial control, and operational consistency while maintaining brand standards and local compliance requirements.
Key Responsibilities
* Lead and manage the front office team across daily reception, guest handling, room coordination, and service delivery activities.
* Oversee check-ins, check-outs, guest enquiries, room readiness updates, billing coordination, and front desk service flow.
* Train, motivate, and mentor front office colleagues to deliver professional, warm, and consistent guest service.
* Develop and apply practical strategies that improve guest satisfaction, operational efficiency, and front office productivity.
* Handle guest complaints, service failures, and escalations promptly with professionalism, discretion, and clear follow-up.
* Coordinate with housekeeping, reservations, food and beverage, concierge, engineering, security, and other departments to ensure seamless guest experiences.
* Monitor guest satisfaction scores, front office performance metrics, service response times, upselling activity, and team standards.
* Manage VIP guests, repeat guests, special requests, room preferences, and high-value arrivals with careful attention to detail.
* Support department budgeting, cost control, expense monitoring, staffing efficiency, and resource planning.
* Ensure front office operations comply with brand standards, local regulations, hotel procedures, and guest privacy requirements.
* Implement and maintain efficient front office systems, handover routines, logbooks, reports, and service procedures.
* Support revenue management strategies to maximize occupancy, room revenue, upselling opportunities, and length of stay.
* Review arrival lists, departure movement, groups, VIPs, special events, occupancy levels, and hotel activity before each shift.
* Use Property Management Systems and Microsoft Office tools accurately for reporting, guest records, room status, and operational tracking.
* Maintain strong knowledge of hotel facilities, room types, services, packages, local attractions, events, and guest recommendation points in Dubai.
* Make sound operational decisions during busy periods, night operations, weekends, holidays, and changing business conditions.
* Promote positive communication, teamwork, and accountability within the front office team and across hotel departments.
* Identify service gaps and recommend improvements to procedures, staffing, training, and guest handling methods.
* Carry out reasonable additional duties assigned by hotel management to support smooth rooms division operations.
Ideal Profile
* Bachelor\'s degree in Hospitality Management or a related field.
* 5+ years of experience in hotel front office operations, including at least 2 years in a managerial or supervisory role.
* Proven leadership ability with experience training, motivating, mentoring, and managing front office team members.
* Excellent customer service skills with a genuine passion for delivering memorable guest experiences.
* Strong knowledge of front office procedures, guest journey management, revenue management principles, and hotel industry best practices.
* Practical experience in department budgeting, expense control, revenue support, occupancy optimization, and performance monitoring.
* Proficiency in Property Management Systems and Microsoft Office Suite.
* Strong problem-solving, decision-making, conflict resolution, and guest complaint handling skills.
* Excellent communication and interpersonal skills for working with guests, colleagues, senior management, and external contacts.
* Strong organizational and time management ability with attention to detail in reporting, planning, and daily operations.
* Flexible availability to work nights, weekends, holidays, and varied shifts according to business needs.
* Able to adapt quickly to changing priorities and remain calm under pressure.
* Fluency in English is required, and additional languages will be an advantage.
Skills Set
* Front office management
* Rooms division operations
* Guest experience management
* Hotel reception leadership
* Check-in and check-out supervision
* Guest complaint resolution
* VIP guest handling
* Team training
* Staff motivation
* PMS operation
* Microsoft Office
* Revenue management
* Occupancy optimization
* Budget control
* Expense monitoring
* Service standards
* Brand compliance
* Local regulation awareness
* Performance metrics
* Guest satisfaction scores
* Department coordination
* Conflict resolution
* Decision making
* Time management
* Dubai hotel operations
Why Join Us
This opportunity gives an Assistant Front Office Manager a strong platform to grow within Dubai’s Hospitality sector while leading a high-impact guest-facing department. The role offers exposure to rooms division leadership, revenue strategy, VIP handling, service recovery, budgeting, front office systems, and cross-department coordination. Accor employees can benefit from professional learning opportunities, career mobility across hotels and destinations, sector-specific benefits, and a supportive culture built around responsible hospitality and meaningful guest experiences.
About the Company
Accor is a global hospitality group with more than 45 hotel brands, thousands of hotels, restaurants, and lifestyle destinations across international markets. In Dubai, United Arab Emirates, Accor properties focus on responsible hospitality, guest satisfaction, service innovation, and career development for professionals working in front office, rooms division, guest services, revenue support, and hotel leadership.
