For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future....

Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)

Your Mission

Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality.

Job Essentials

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 9000-11000 monthly (Market estimated)
Gender: Any (Female preferred)
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Main Responsibilities

* Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
* Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
* Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
* Support and coach the Guest Relations team in delivering high-impact guest experiences
* Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
* Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
* Maintain and update departmental attendance, training records, and vacation overviews
* Support cross-training efforts, interdepartmental collaboration, and staff morale
* Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
* Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
* Participate in hotel opening task force initiatives when needed

Candidate Requirements

* University degree in Hotel or Hospitality Management
* 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
* Excellent interpersonal and communication skills
* Proficient in handling guest complaints and service recovery
* Able to inspire and lead a diverse service team in a high-volume setting
* Well-groomed, punctual, and consistently professional in conduct
* Fluent in English; additional languages are a plus
* Female candidates are preferred for this position

Perks and Benefits

* Employee benefit card offering discounted rates at Accor properties worldwide
* Access to professional development programs through Accor Academies
* Global career mobility across Accor’s network of 110+ countries
* Opportunity to participate in purpose-driven initiatives like Planet 21
* Work in a diverse, inclusive environment that values talent and encourages growth

Company Overview

Accor is a global hospitality leader with more than 5,600 hotels and 10,000 restaurants across 110 countries. From lifestyle destinations to legendary luxury brands, Accor offers limitless opportunities to build a meaningful career. As part of our team, you’ll contribute to moments of genuine guest connection, while advancing your skills in a supportive, multicultural environment. At Accor, we don’t just work in hospitality—we live it.

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Job Title Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Job Description Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Your Mission Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality. Job Essentials Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 9000-11000 monthly (Market estimated) Gender: Any (Female preferred) Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards * Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted * Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism * Support and coach the Guest Relations team in delivering high-impact guest experiences * Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management * Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty * Maintain and update departmental attendance, training records, and vacation overviews * Support cross-training efforts, interdepartmental collaboration, and staff morale * Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required * Ensure departmental grooming, punctuality, and behavior align with hotel brand standards * Participate in hotel opening task force initiatives when needed Candidate Requirements * University degree in Hotel or Hospitality Management * 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel * Excellent interpersonal and communication skills * Proficient in handling guest complaints and service recovery * Able to inspire and lead a diverse service team in a high-volume setting * Well-groomed, punctual, and consistently professional in conduct * Fluent in English; additional languages are a plus * Female candidates are preferred for this position Perks and Benefits * Employee benefit card offering discounted rates at Accor properties worldwide * Access to professional development programs through Accor Academies * Global career mobility across Accor’s network of 110+ countries * Opportunity to participate in purpose-driven initiatives like Planet 21 * Work in a diverse, inclusive environment that values talent and encourages growth Company Overview Accor is a global hospitality leader with more than 5,600 hotels and 10,000 restaurants across 110 countries. From lifestyle destinations to legendary luxury brands, Accor offers limitless opportunities to build a meaningful career. As part of our team, you’ll contribute to moments of genuine guest connection, while advancing your skills in a supportive, multicultural environment. At Accor, we don’t just work in hospitality—we live it. --- Ready for your next job post when you are. Post Details

Job Start Date Salary from 9000.00 Salary to 11000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Hospitality & Tourism Employers Details Company Accor Group Contact Person HR Director Designation HR Manager Telephone +33145388600 Email anuj.chaudhryaccor.com