Assistant Manager - Call Center Operations
Posted date [2026-09-23]
(ID: 52359)
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Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Assistant Manager - Call Center OperationsJob Snapshot
Role: Assistant Manager - Call Center Operations
Location: Dubai, UAE
Industry: Hospitality
Function: Call Center
Experience: Minimum 2 years in a similar position
Job Type: Full Time
Position Overview
Atlantis Resorts is hiring an Assistant Manager - Call Center Operations in Dubai, UAE to support the daily management of a fast-paced guest contact operation. Working alongside the Call Center Manager, this role combines operational oversight, service auditing, planning, analysis, training and reporting to continually strengthen the guest experience. It is designed for an experienced luxury hospitality professional who can motivate large teams and maintain consistently high standards across every guest interaction.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Call Center
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
About the Role
The Assistant Manager supports all aspects of daily Call Center operations,
helping ensure that guests receive knowledgeable, accurate and responsive service in line with resort standards.
A significant part of the position involves evaluating service delivery and identifying opportunities for improvement. Through auditing, operational planning, analysis, colleague training and reporting, you will provide clear and practical feedback that helps strengthen product knowledge and enhance the overall customer experience.
Key Accountabilities
* Assist the Call Center Manager with the day-to-day management of Call Center operations.
* Monitor service delivery against established resort guest-service standards.
* Audit interactions and operational performance to identify areas requiring improvement.
* Support operational planning, analysis and reporting activities.
* Contribute to training initiatives that strengthen service quality and product knowledge.
* Evaluate the customer experience and provide factual, actionable feedback.
* Help ensure colleagues maintain strong knowledge of resort products and services.
* Support and motivate large teams toward consistent service excellence.
* Promote effective communication within a fast-paced hospitality environment.
What You Bring
A bachelor\'s degree is required, together with extensive knowledge of Call Center operations and a genuine interest in training and service development.
Candidates should have at least two years of experience in a similar position within a luxury five-star property. A proven ability to drive and motivate large teams toward service excellence is important, along with excellent written and verbal communication skills and the ability to perform effectively in a fast-paced team environment.
Working at Atlantis
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, together with food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives.
Learning and development are an important part of the colleague experience, with access to training, career mobility and internal growth opportunities across the Kerzner portfolio.
About Atlantis
Atlantis Resorts in Dubai combines luxury hospitality with distinctive accommodation, dining, entertainment and guest experiences. As part of Kerzner International, the resort brings together a large and diverse team focused on delivering high standards of hospitality and service.
A significant part of the position involves evaluating service delivery and identifying opportunities for improvement. Through auditing, operational planning, analysis, colleague training and reporting, you will provide clear and practical feedback that helps strengthen product knowledge and enhance the overall customer experience.
Key Accountabilities
* Assist the Call Center Manager with the day-to-day management of Call Center operations.
* Monitor service delivery against established resort guest-service standards.
* Audit interactions and operational performance to identify areas requiring improvement.
* Support operational planning, analysis and reporting activities.
* Contribute to training initiatives that strengthen service quality and product knowledge.
* Evaluate the customer experience and provide factual, actionable feedback.
* Help ensure colleagues maintain strong knowledge of resort products and services.
* Support and motivate large teams toward consistent service excellence.
* Promote effective communication within a fast-paced hospitality environment.
What You Bring
A bachelor\'s degree is required, together with extensive knowledge of Call Center operations and a genuine interest in training and service development.
Candidates should have at least two years of experience in a similar position within a luxury five-star property. A proven ability to drive and motivate large teams toward service excellence is important, along with excellent written and verbal communication skills and the ability to perform effectively in a fast-paced team environment.
Working at Atlantis
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, together with food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive health insurance with dental coverage, annual flights home, life insurance, an incentive program, and colleague wellness and social initiatives.
Learning and development are an important part of the colleague experience, with access to training, career mobility and internal growth opportunities across the Kerzner portfolio.
About Atlantis
Atlantis Resorts in Dubai combines luxury hospitality with distinctive accommodation, dining, entertainment and guest experiences. As part of Kerzner International, the resort brings together a large and diverse team focused on delivering high standards of hospitality and service.
