Assistant Manager – Front Office – Dubai, UAE
Posted date [2025-08-02]
(ID: 36586)
 |
About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Job Description and Requirements
Assistant Manager – Front Office – Dubai, UAEPosition Overview
Jumeirah Al Naseem is currently hiring a UAE National Assistant Manager – Front Office to join its world-class hospitality team in Dubai. This guest-facing leadership role is ideal for professionals with a passion for luxury service, team supervision, and creating memorable guest experiences within a five-star resort environment.
Job Details
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Reception
Salary: 7000–9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As an Assistant Manager – Front Office at Jumeirah Al Naseem, you will be responsible for overseeing daily front desk operations and ensuring VIP and suite guests receive personalized, seamless experiences. You will coach guest-facing staff, resolve issues promptly, and help implement the brand’s high service standards.
What You’ll Do
* Manage
daily guest arrival logistics, including VIP room inspections, amenities, and personalized requests
* Supervise and mentor Guest Services Executives and Guest Relations personnel
* Personally welcome VIP and suite guests, offering warm, tailored hospitality
* Handle guest complaints and resolve service concerns promptly and professionally
* Actively engage with in-house guests to collect feedback and enhance satisfaction
* Promote Jumeirah services and encourage completion of satisfaction surveys
* Coordinate and oversee guest events, such as welcome cocktails, ensuring smooth interdepartmental collaboration
Ideal Profile
* UAE National, as required by regulatory frameworks
* Minimum 2 years of relevant experience in a five-star luxury hotel front office or guest relations role
* Diploma in Hotel Management or Hospitality Operations
* Fluency in spoken and written English; additional language skills are a plus
* Proficient in Microsoft Office and Opera PMS (Property Management System)
* Confident, polished communication style with strong conflict resolution skills
Why Join Us
* Be part of one of Dubai’s most iconic resorts under the globally recognized Jumeirah Group
* Access a clear and rewarding career path with opportunities for global advancement
* Thrive in a collaborative, multicultural work environment committed to excellence
* Enjoy discounts on Jumeirah hotels, dining, and wellness services across the world
* Benefit from full health insurance, annual leave, and performance incentives
* Receive a competitive, tax-free monthly salary in UAE Dirhams
About the Company
Jumeirah Group is a prestigious luxury hospitality brand with operations across 13 countries, known for its commitment to innovation, Arabian heritage, and guest-centric service. Located within Madinat Jumeirah, Jumeirah Al Naseem combines contemporary design with timeless elegance, delivering unforgettable guest experiences through inspired leadership and exceptional service teams.
* Supervise and mentor Guest Services Executives and Guest Relations personnel
* Personally welcome VIP and suite guests, offering warm, tailored hospitality
* Handle guest complaints and resolve service concerns promptly and professionally
* Actively engage with in-house guests to collect feedback and enhance satisfaction
* Promote Jumeirah services and encourage completion of satisfaction surveys
* Coordinate and oversee guest events, such as welcome cocktails, ensuring smooth interdepartmental collaboration
Ideal Profile
* UAE National, as required by regulatory frameworks
* Minimum 2 years of relevant experience in a five-star luxury hotel front office or guest relations role
* Diploma in Hotel Management or Hospitality Operations
* Fluency in spoken and written English; additional language skills are a plus
* Proficient in Microsoft Office and Opera PMS (Property Management System)
* Confident, polished communication style with strong conflict resolution skills
Why Join Us
* Be part of one of Dubai’s most iconic resorts under the globally recognized Jumeirah Group
* Access a clear and rewarding career path with opportunities for global advancement
* Thrive in a collaborative, multicultural work environment committed to excellence
* Enjoy discounts on Jumeirah hotels, dining, and wellness services across the world
* Benefit from full health insurance, annual leave, and performance incentives
* Receive a competitive, tax-free monthly salary in UAE Dirhams
About the Company
Jumeirah Group is a prestigious luxury hospitality brand with operations across 13 countries, known for its commitment to innovation, Arabian heritage, and guest-centric service. Located within Madinat Jumeirah, Jumeirah Al Naseem combines contemporary design with timeless elegance, delivering unforgettable guest experiences through inspired leadership and exceptional service teams.
