Assistant Manager - Imperial Club Operations
Posted date [2026-08-04]
(ID: 49067)
 |
Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Assistant Manager - Imperial Club OperationsJob Snapshot
Role: Assistant Manager - Imperial Club Operations
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hotel Management
Experience: Minimum 5 years
Job Type: Full-time
Position Overview
The Assistant Manager - Imperial Club Operations position in Dubai, United Arab Emirates, is a luxury hotel leadership opportunity within the Hospitality industry. Atlantis The Palm seeks an experienced professional to supervise Imperial Club lounges and lobby services, coordinate guest arrivals and departures, develop colleagues, and maintain exceptional satisfaction standards.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: AED 10000-16000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Supporting the Imperial Club Manager, the Assistant Manager oversees daily lounge and lobby operations serving in-house guests. The position connects Rooms, Front
Office, and food and beverage functions while ensuring that staffing, service delivery, and guest experiences consistently reflect luxury resort standards.
Key Responsibilities
* Support the Imperial Club Manager with daily operational oversight.
* Coordinate service across Imperial Club lounges and lobby areas.
* Monitor guest arrivals and departures to ensure smooth experiences.
* Maintain awareness of VIP guests, preferences, special occasions, and service requirements.
* Ensure in-house guests receive personalized and timely assistance.
* Supervise team members and allocate responsibilities according to operational demand.
* Prepare and coordinate employee schedules.
* Support colleague training, coaching, and professional development.
* Conduct shift briefings and communicate priorities clearly.
* Monitor service quality and provide immediate operational guidance.
* Verify consistent implementation of standard operating procedures.
* Ensure employees comply with company policies and departmental requirements.
* Coordinate with Front Office, Housekeeping, Concierge, and food and beverage teams.
* Resolve guest concerns promptly and professionally.
* Follow up on service recovery actions to confirm guest satisfaction.
* Support lounge presentation, food service, cleanliness, and readiness.
* Manage competing operational requirements in a fast-paced environment.
* Assist with performance monitoring and provide constructive team feedback.
* Report operational concerns and significant guest matters to the Manager.
* Identify opportunities to improve service efficiency and the overall club experience.
Ideal Profile
* Minimum 5 years of hospitality experience within a luxury hotel.
* At least 1 year of Club Lounge or comparable experience at Assistant Manager level.
* Previous experience with an international luxury hospitality organization is preferred.
* Practical knowledge of Rooms and Front Office operations.
* Food and beverage service exposure is required.
* Demonstrated leadership and team-development experience.
* Able to coordinate schedules and deploy colleagues according to business demand.
* Strong understanding of luxury guest-service standards.
* Confident handling complex requests and service-recovery situations.
* Capable of managing multiple operational priorities simultaneously.
* Excellent interpersonal, communication, and organizational skills.
* Calm, decisive, and visible during demanding service periods.
* Focused on exceeding guest-satisfaction expectations.
* Flexible regarding shifts, weekends, evenings, and public holidays.
Skills Set
* Club Lounge operations
* Luxury hotel management
* Front Office operations
* Rooms Division
* Food and beverage coordination
* Guest arrivals and departures
* VIP guest services
* Lounge supervision
* Team scheduling
* Staff training
* Performance coaching
* Shift briefings
* Service-quality monitoring
* Standard operating procedures
* Policy compliance
* Complaint resolution
* Service recovery
* Guest-satisfaction management
* Cross-functional coordination
* Operational leadership
Why Join Us
Atlantis provides a competitive tax-free salary paid in UAE Dirhams, medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and exclusive rates across Kerzner properties. The resort also supports leadership development through world-class training, internal progression, international career mobility, and colleague wellbeing programs.
About the Company
Atlantis The Palm is an iconic luxury resort on Dubai\'s Palm Jumeirah and a member of the Kerzner International portfolio. It features 1544 rooms and suites, celebrated restaurants, aquatic entertainment, marine attractions, and exclusive guest facilities. A multicultural workforce of more than 6000 colleagues representing 129 nationalities supports the resort\'s extensive hospitality operations.
Key Responsibilities
* Support the Imperial Club Manager with daily operational oversight.
* Coordinate service across Imperial Club lounges and lobby areas.
* Monitor guest arrivals and departures to ensure smooth experiences.
* Maintain awareness of VIP guests, preferences, special occasions, and service requirements.
* Ensure in-house guests receive personalized and timely assistance.
* Supervise team members and allocate responsibilities according to operational demand.
* Prepare and coordinate employee schedules.
* Support colleague training, coaching, and professional development.
* Conduct shift briefings and communicate priorities clearly.
* Monitor service quality and provide immediate operational guidance.
* Verify consistent implementation of standard operating procedures.
* Ensure employees comply with company policies and departmental requirements.
* Coordinate with Front Office, Housekeeping, Concierge, and food and beverage teams.
* Resolve guest concerns promptly and professionally.
* Follow up on service recovery actions to confirm guest satisfaction.
* Support lounge presentation, food service, cleanliness, and readiness.
* Manage competing operational requirements in a fast-paced environment.
* Assist with performance monitoring and provide constructive team feedback.
* Report operational concerns and significant guest matters to the Manager.
* Identify opportunities to improve service efficiency and the overall club experience.
Ideal Profile
* Minimum 5 years of hospitality experience within a luxury hotel.
* At least 1 year of Club Lounge or comparable experience at Assistant Manager level.
* Previous experience with an international luxury hospitality organization is preferred.
* Practical knowledge of Rooms and Front Office operations.
* Food and beverage service exposure is required.
* Demonstrated leadership and team-development experience.
* Able to coordinate schedules and deploy colleagues according to business demand.
* Strong understanding of luxury guest-service standards.
* Confident handling complex requests and service-recovery situations.
* Capable of managing multiple operational priorities simultaneously.
* Excellent interpersonal, communication, and organizational skills.
* Calm, decisive, and visible during demanding service periods.
* Focused on exceeding guest-satisfaction expectations.
* Flexible regarding shifts, weekends, evenings, and public holidays.
Skills Set
* Club Lounge operations
* Luxury hotel management
* Front Office operations
* Rooms Division
* Food and beverage coordination
* Guest arrivals and departures
* VIP guest services
* Lounge supervision
* Team scheduling
* Staff training
* Performance coaching
* Shift briefings
* Service-quality monitoring
* Standard operating procedures
* Policy compliance
* Complaint resolution
* Service recovery
* Guest-satisfaction management
* Cross-functional coordination
* Operational leadership
Why Join Us
Atlantis provides a competitive tax-free salary paid in UAE Dirhams, medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and exclusive rates across Kerzner properties. The resort also supports leadership development through world-class training, internal progression, international career mobility, and colleague wellbeing programs.
About the Company
Atlantis The Palm is an iconic luxury resort on Dubai\'s Palm Jumeirah and a member of the Kerzner International portfolio. It features 1544 rooms and suites, celebrated restaurants, aquatic entertainment, marine attractions, and exclusive guest facilities. A multicultural workforce of more than 6000 colleagues representing 129 nationalities supports the resort\'s extensive hospitality operations.
