Assistant Manager - Luxury Concierge
Posted date [2026-08-04]
(ID: 49077)
 |
Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Assistant Manager - Luxury ConciergeJob Snapshot
Role: Assistant Manager - Luxury Concierge
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services-Concierge
Experience: Minimum 2 years in concierge supervision
Job Type: Full-time
Position Overview
The Assistant Manager - Luxury Concierge position in Dubai, United Arab Emirates, is a guest-experience leadership opportunity within the Hospitality industry. Atlantis The Palm seeks a Les Clefs d\'Or member to guide the Concierge team, curate bespoke itineraries, and connect guests with exceptional dining, entertainment, cultural, and leisure experiences across Dubai.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: AED 12000-18000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
Reporting to the Chief Concierge, the Assistant Manager combines destination expertise with anticipatory luxury service and team leadership. The position
helps guests experience Dubai according to their individual interests while supporting departmental operations, colleague development, engagement, scheduling, and consistent service delivery.
Key Responsibilities
* Support the Chief Concierge with daily departmental operations.
* Lead and guide Concierge colleagues throughout assigned shifts.
* Anticipate guest preferences and recommend personalized experiences.
* Develop bespoke itineraries for leisure, dining, entertainment, shopping, and cultural interests.
* Maintain current knowledge of Dubai\'s attractions, restaurants, venues, events, and transport options.
* Build trusted relationships with reputable local service providers.
* Coordinate restaurant reservations, tickets, transportation, tours, and special arrangements.
* Confirm booking details and follow up to prevent avoidable service failures.
* Respond creatively to unusual requests while respecting legal and ethical requirements.
* Maintain discreet and professional communication with guests.
* Monitor service quality across all concierge touchpoints.
* Handle complex enquiries and assist with service recovery.
* Escalate significant concerns to the Chief Concierge when appropriate.
* Share destination knowledge and service expertise with team members.
* Coach colleagues in anticipatory service and personalized recommendation techniques.
* Support training plans and professional development activities.
* Contribute to employee engagement initiatives.
* Assist with roster preparation and workforce planning.
* Conduct briefings and communicate daily priorities, events, and destination updates.
* Maintain accurate guest-preference and request information.
* Coordinate with Front Office, Transportation, Guest Relations, and other resort departments.
* Promote a high-performing team culture and consistent luxury standards.
Ideal Profile
* Bachelor\'s degree in a relevant discipline.
* At least 2 years of supervisory experience in a concierge operation.
* Previous experience within a five-star luxury hotel or resort.
* Active membership with Les Clefs d\'Or is essential.
* Extensive and current knowledge of Dubai.
* Familiarity with leading attractions, dining destinations, entertainment venues, and cultural experiences.
* Proven ability to design personalized itineraries.
* Natural people leader with strong coaching and mentoring capabilities.
* Passionate about anticipatory guest service.
* Able to understand preferences and convert them into memorable experiences.
* Strong professional network and relationship-building ability.
* Excellent written, verbal, and interpersonal communication.
* Discreet, resourceful, and composed when handling sensitive requests.
* Capable of supporting schedules and multiple operational priorities.
* Flexible regarding shifts, weekends, evenings, and public holidays.
Skills Set
* Luxury concierge services
* Les Clefs d\'Or standards
* Dubai destination knowledge
* Bespoke itinerary planning
* Dining reservations
* Entertainment bookings
* Cultural experiences
* Local attraction recommendations
* Transportation coordination
* VIP guest services
* Anticipatory service
* Guest-preference management
* Team leadership
* Colleague coaching
* Roster planning
* Shift briefings
* Service recovery
* Vendor relationships
* Cross-department coordination
* Luxury hospitality standards
Why Join Us
The position includes a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual home flights, life insurance, incentive opportunities, dining privileges, and discounted rates across Kerzner properties. Atlantis also offers international training, leadership development, wellness initiatives, internal progression, and career mobility within a global luxury hospitality portfolio.
About the Company
Atlantis The Palm is a landmark luxury resort located on Dubai\'s Palm Jumeirah and operated by Kerzner International. Its 1544 rooms and suites are complemented by award-winning dining, marine encounters, aquatic attractions, entertainment, and personalized guest services. More than 6000 colleagues from 129 nationalities support the resort\'s reputation for distinctive experiences and exceptional hospitality.
Key Responsibilities
* Support the Chief Concierge with daily departmental operations.
* Lead and guide Concierge colleagues throughout assigned shifts.
* Anticipate guest preferences and recommend personalized experiences.
* Develop bespoke itineraries for leisure, dining, entertainment, shopping, and cultural interests.
* Maintain current knowledge of Dubai\'s attractions, restaurants, venues, events, and transport options.
* Build trusted relationships with reputable local service providers.
* Coordinate restaurant reservations, tickets, transportation, tours, and special arrangements.
* Confirm booking details and follow up to prevent avoidable service failures.
* Respond creatively to unusual requests while respecting legal and ethical requirements.
* Maintain discreet and professional communication with guests.
* Monitor service quality across all concierge touchpoints.
* Handle complex enquiries and assist with service recovery.
* Escalate significant concerns to the Chief Concierge when appropriate.
* Share destination knowledge and service expertise with team members.
* Coach colleagues in anticipatory service and personalized recommendation techniques.
* Support training plans and professional development activities.
* Contribute to employee engagement initiatives.
* Assist with roster preparation and workforce planning.
* Conduct briefings and communicate daily priorities, events, and destination updates.
* Maintain accurate guest-preference and request information.
* Coordinate with Front Office, Transportation, Guest Relations, and other resort departments.
* Promote a high-performing team culture and consistent luxury standards.
Ideal Profile
* Bachelor\'s degree in a relevant discipline.
* At least 2 years of supervisory experience in a concierge operation.
* Previous experience within a five-star luxury hotel or resort.
* Active membership with Les Clefs d\'Or is essential.
* Extensive and current knowledge of Dubai.
* Familiarity with leading attractions, dining destinations, entertainment venues, and cultural experiences.
* Proven ability to design personalized itineraries.
* Natural people leader with strong coaching and mentoring capabilities.
* Passionate about anticipatory guest service.
* Able to understand preferences and convert them into memorable experiences.
* Strong professional network and relationship-building ability.
* Excellent written, verbal, and interpersonal communication.
* Discreet, resourceful, and composed when handling sensitive requests.
* Capable of supporting schedules and multiple operational priorities.
* Flexible regarding shifts, weekends, evenings, and public holidays.
Skills Set
* Luxury concierge services
* Les Clefs d\'Or standards
* Dubai destination knowledge
* Bespoke itinerary planning
* Dining reservations
* Entertainment bookings
* Cultural experiences
* Local attraction recommendations
* Transportation coordination
* VIP guest services
* Anticipatory service
* Guest-preference management
* Team leadership
* Colleague coaching
* Roster planning
* Shift briefings
* Service recovery
* Vendor relationships
* Cross-department coordination
* Luxury hospitality standards
Why Join Us
The position includes a competitive tax-free salary paid in UAE Dirhams, health insurance with dental coverage, annual home flights, life insurance, incentive opportunities, dining privileges, and discounted rates across Kerzner properties. Atlantis also offers international training, leadership development, wellness initiatives, internal progression, and career mobility within a global luxury hospitality portfolio.
About the Company
Atlantis The Palm is a landmark luxury resort located on Dubai\'s Palm Jumeirah and operated by Kerzner International. Its 1544 rooms and suites are complemented by award-winning dining, marine encounters, aquatic attractions, entertainment, and personalized guest services. More than 6000 colleagues from 129 nationalities support the resort\'s reputation for distinctive experiences and exceptional hospitality.
