Assistant Manager, MI & Analytics – Atlantis Dubai – Dubai, UAE
Posted date [2025-10-25]
(ID: 38485)
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Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Assistant Manager, MI & Analytics – Atlantis Dubai – Dubai, UAE
Position Overview
Atlantis Dubai is seeking an analytical and detail-oriented Assistant Manager, MI & Analytics to transform operational data into meaningful insights that enhance Contact Centre performance and guest satisfaction. The role will focus on managing data collection, reporting, forecasting, and analysis to support business decisions, improve efficiency, and optimize service delivery across the resort’s multi-channel contact operations.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Business Analysis-Research
Salary: 10000–13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Manage daily, weekly, and monthly performance reports for Contact Centre operations, ensuring data accuracy and timely delivery.
* Analyze key performance indicators (KPIs) to identify operational trends and performance improvement opportunities.
* Develop data visualization dashboards using tools such as Power BI, Tableau, or Looker.
* Partner with leadership to forecast demand, optimize resource planning, and improve service efficiency.
* Conduct root-cause analysis on variances in service metrics like AHT, occupancy, and customer satisfaction.
* Provide recommendations to enhance contact centre performance through data-driven insights.
* Maintain data integrity by verifying data sources and implementing quality control procedures.
* Support automation of reporting processes and identify areas for technological enhancement.
* Work collaboratively with IT, Finance, and Operations teams to ensure alignment on business objectives.
Ideal Profile
* Bachelor’s degree in Business, Data Analytics, Mathematics, or Hospitality Management.
* 2–4 years of experience in reporting, management information (MI), or analytics within a Contact Centre or hospitality environment.
* Strong command of Excel (pivot tables, formulas, macros) and proficiency in visualization tools such as Power BI, Tableau, or Looker.
* Understanding of contact centre KPIs, forecasting, and workforce management.
* Excellent communication, analytical thinking, and presentation skills.
* Ability to handle large data sets and deliver actionable insights under tight timelines.
* Proactive, detail-oriented, and comfortable working cross-functionally in a dynamic environment.
Skills Set
* Data Analysis and Business Intelligence
* Reporting and Visualization (Power BI, Tableau, Excel)
* Forecasting and Trend Analysis
* Contact Centre Operations Understanding
* Performance Monitoring and KPI Management
* Process Optimization and Automation
* Cross-functional Collaboration
Why Join Us
* Tax-free salary and exceptional benefits in a world-class resort environment.
* Generous food and beverage privileges and exclusive discounts across Kerzner International.
* Comprehensive health and dental insurance, annual flights home, and life insurance.
* Access to world-class training, professional development, and internal mobility opportunities.
* Be part of an inspiring multicultural team shaping unforgettable guest experiences every day.
About the Company
Atlantis Dubai, part of Kerzner International, operates two of the most iconic resorts in the world — Atlantis The Palm and Atlantis The Royal. Renowned for exceptional service, innovation, and unforgettable experiences, Atlantis continues to lead the global hospitality industry by creating amazing experiences and everlasting memories for guests and colleagues alike.
Position Overview
Atlantis Dubai is seeking an analytical and detail-oriented Assistant Manager, MI & Analytics to transform operational data into meaningful insights that enhance Contact Centre performance and guest satisfaction. The role will focus on managing data collection, reporting, forecasting, and analysis to support business decisions, improve efficiency, and optimize service delivery across the resort’s multi-channel contact operations.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Business Analysis-Research
Salary: 10000–13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Manage daily, weekly, and monthly performance reports for Contact Centre operations, ensuring data accuracy and timely delivery.
* Analyze key performance indicators (KPIs) to identify operational trends and performance improvement opportunities.
* Develop data visualization dashboards using tools such as Power BI, Tableau, or Looker.
* Partner with leadership to forecast demand, optimize resource planning, and improve service efficiency.
* Conduct root-cause analysis on variances in service metrics like AHT, occupancy, and customer satisfaction.
* Provide recommendations to enhance contact centre performance through data-driven insights.
* Maintain data integrity by verifying data sources and implementing quality control procedures.
* Support automation of reporting processes and identify areas for technological enhancement.
* Work collaboratively with IT, Finance, and Operations teams to ensure alignment on business objectives.
Ideal Profile
* Bachelor’s degree in Business, Data Analytics, Mathematics, or Hospitality Management.
* 2–4 years of experience in reporting, management information (MI), or analytics within a Contact Centre or hospitality environment.
* Strong command of Excel (pivot tables, formulas, macros) and proficiency in visualization tools such as Power BI, Tableau, or Looker.
* Understanding of contact centre KPIs, forecasting, and workforce management.
* Excellent communication, analytical thinking, and presentation skills.
* Ability to handle large data sets and deliver actionable insights under tight timelines.
* Proactive, detail-oriented, and comfortable working cross-functionally in a dynamic environment.
Skills Set
* Data Analysis and Business Intelligence
* Reporting and Visualization (Power BI, Tableau, Excel)
* Forecasting and Trend Analysis
* Contact Centre Operations Understanding
* Performance Monitoring and KPI Management
* Process Optimization and Automation
* Cross-functional Collaboration
Why Join Us
* Tax-free salary and exceptional benefits in a world-class resort environment.
* Generous food and beverage privileges and exclusive discounts across Kerzner International.
* Comprehensive health and dental insurance, annual flights home, and life insurance.
* Access to world-class training, professional development, and internal mobility opportunities.
* Be part of an inspiring multicultural team shaping unforgettable guest experiences every day.
About the Company
Atlantis Dubai, part of Kerzner International, operates two of the most iconic resorts in the world — Atlantis The Palm and Atlantis The Royal. Renowned for exceptional service, innovation, and unforgettable experiences, Atlantis continues to lead the global hospitality industry by creating amazing experiences and everlasting memories for guests and colleagues alike.
