Associate Director – Guest Relations – Dubai, United Arab Emirates
Posted date [2025-08-16]
(ID: 36958)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Associate Director – Guest Relations – Dubai, United Arab Emirates
Position Overview
Jumeirah Group is seeking an Associate Director – Guest Relations to join Jumeirah Marsa Al Arab Hotel in Dubai, UAE. This leadership role is responsible for overseeing guest relations operations, ensuring luxury service delivery, and creating exceptional experiences for VIP and high-profile guests. The position requires strong leadership, guest engagement expertise, and the ability to coordinate across departments to elevate the guest journey from arrival to departure.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 25000–30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties
* Oversee all Guest Relations operations to deliver seamless and personalized guest experiences
* Lead, train, and motivate the Guest Relations team to consistently uphold brand standards
* Personally welcome and manage top-tier VIP guests, ensuring preferences and special requests are fulfilled
* Act as the primary contact for guest feedback and service recovery, ensuring timely resolution and guest satisfaction
* Collaborate with other hotel departments to anticipate needs and enhance the full guest journey
* Utilize Opera PMS and guest intelligence systems to maintain accurate records and improve service delivery
Ideal Profile
* Minimum 5 years of experience in luxury hospitality with leadership roles in Guest Relations or Front Office
* Proven ability to lead teams in high-pressure, fast-paced environments while maintaining guest focus
* Strong communication and interpersonal skills with fluency in English; additional languages are highly desirable
* Proficiency in Opera PMS and Microsoft Office applications
* Flexible to work evenings, weekends, and holidays as required
Why Join Us
Jumeirah offers a competitive tax-free salary, accommodation, annual flights home, healthcare, and life insurance. Employees benefit from F and B discounts, reduced hotel rates across Jumeirah properties worldwide, functional incentives, and career growth opportunities through structured development programmes.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with properties spanning 13 countries. Jumeirah Marsa Al Arab is one of Dubai’s newest luxury destinations, offering stunning Gulf views, exclusive residences, a superyacht marina, and world-class dining. Known for its avant-garde design and exceptional service, the hotel provides professionals with a unique opportunity to grow within one of the most prestigious hospitality brands worldwide.
Position Overview
Jumeirah Group is seeking an Associate Director – Guest Relations to join Jumeirah Marsa Al Arab Hotel in Dubai, UAE. This leadership role is responsible for overseeing guest relations operations, ensuring luxury service delivery, and creating exceptional experiences for VIP and high-profile guests. The position requires strong leadership, guest engagement expertise, and the ability to coordinate across departments to elevate the guest journey from arrival to departure.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 25000–30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Core Duties
* Oversee all Guest Relations operations to deliver seamless and personalized guest experiences
* Lead, train, and motivate the Guest Relations team to consistently uphold brand standards
* Personally welcome and manage top-tier VIP guests, ensuring preferences and special requests are fulfilled
* Act as the primary contact for guest feedback and service recovery, ensuring timely resolution and guest satisfaction
* Collaborate with other hotel departments to anticipate needs and enhance the full guest journey
* Utilize Opera PMS and guest intelligence systems to maintain accurate records and improve service delivery
Ideal Profile
* Minimum 5 years of experience in luxury hospitality with leadership roles in Guest Relations or Front Office
* Proven ability to lead teams in high-pressure, fast-paced environments while maintaining guest focus
* Strong communication and interpersonal skills with fluency in English; additional languages are highly desirable
* Proficiency in Opera PMS and Microsoft Office applications
* Flexible to work evenings, weekends, and holidays as required
Why Join Us
Jumeirah offers a competitive tax-free salary, accommodation, annual flights home, healthcare, and life insurance. Employees benefit from F and B discounts, reduced hotel rates across Jumeirah properties worldwide, functional incentives, and career growth opportunities through structured development programmes.
About the Company
Jumeirah Group, part of Dubai Holding, is a global leader in luxury hospitality with properties spanning 13 countries. Jumeirah Marsa Al Arab is one of Dubai’s newest luxury destinations, offering stunning Gulf views, exclusive residences, a superyacht marina, and world-class dining. Known for its avant-garde design and exceptional service, the hotel provides professionals with a unique opportunity to grow within one of the most prestigious hospitality brands worldwide.
