Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Vacancy in UAE Dubai
Posted date [2025-06-30]
(ID: 35845)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Chief Concierge - Guest Services and Hotel Operations - Accor Dubai
Position Overview
Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Key Responsibilities
* Supervise and coordinate all aspects of concierge operations, including bell desk and doormen
* Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently
* Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations
* Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability
* Conduct daily team briefings, assign responsibilities, and uphold service checklists
* Ensure all lobby areas remain presentable, organized, and free from obstruction
* Control and safeguard all keys, systems, and property management tools
* Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships
* Collaborate with the front office, housekeeping, and F&B departments for smooth guest operations
* Maintain daily logs, reports, and share operational highlights with the Front Office Manager
* Monitor performance, provide coaching, and support continuous team development
* Track and manage requisitions and stock levels for concierge materials
* Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures
* Support budget monitoring and forecasting alongside front office leadership
Candidate Requirements
* Previous experience in a senior concierge or guest service role within a luxury hotel
* Strong leadership, organizational, and team coordination skills
* In-depth knowledge of Dubai\'s leisure, cultural, and business offerings
* Excellent verbal and written communication skills in English; other languages an advantage
* Familiarity with property management systems and front office software
* High level of grooming, professionalism, and guest orientation
* Ability to manage logistics, multi-task under pressure, and make informed decisions
* Flexibility to work shifts, weekends, and holidays as needed
Why Join Us
* Enjoy global discounts with the Accor Heartist benefit card
* Access to learning programs and career development across international Accor properties
* Be part of a brand that values innovation, respect, and hospitality from the heart
* Contribute to a dynamic team committed to elevating the guest journey
* Play a vital role in shaping service excellence at one of Dubai’s premier hotel destinations
About the Company
Accor is a global leader in hospitality with over 45 iconic brands across 110 countries. In Dubai, Accor’s luxury properties redefine guest experiences with world-class service and innovation. We empower our Heartists to thrive in an inclusive, people-first culture, enabling you to grow, explore, and craft your professional journey. Join Accor and help shape tomorrow’s hospitality.
Position Overview
Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Key Responsibilities
* Supervise and coordinate all aspects of concierge operations, including bell desk and doormen
* Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently
* Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations
* Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability
* Conduct daily team briefings, assign responsibilities, and uphold service checklists
* Ensure all lobby areas remain presentable, organized, and free from obstruction
* Control and safeguard all keys, systems, and property management tools
* Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships
* Collaborate with the front office, housekeeping, and F&B departments for smooth guest operations
* Maintain daily logs, reports, and share operational highlights with the Front Office Manager
* Monitor performance, provide coaching, and support continuous team development
* Track and manage requisitions and stock levels for concierge materials
* Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures
* Support budget monitoring and forecasting alongside front office leadership
Candidate Requirements
* Previous experience in a senior concierge or guest service role within a luxury hotel
* Strong leadership, organizational, and team coordination skills
* In-depth knowledge of Dubai\'s leisure, cultural, and business offerings
* Excellent verbal and written communication skills in English; other languages an advantage
* Familiarity with property management systems and front office software
* High level of grooming, professionalism, and guest orientation
* Ability to manage logistics, multi-task under pressure, and make informed decisions
* Flexibility to work shifts, weekends, and holidays as needed
Why Join Us
* Enjoy global discounts with the Accor Heartist benefit card
* Access to learning programs and career development across international Accor properties
* Be part of a brand that values innovation, respect, and hospitality from the heart
* Contribute to a dynamic team committed to elevating the guest journey
* Play a vital role in shaping service excellence at one of Dubai’s premier hotel destinations
About the Company
Accor is a global leader in hospitality with over 45 iconic brands across 110 countries. In Dubai, Accor’s luxury properties redefine guest experiences with world-class service and innovation. We empower our Heartists to thrive in an inclusive, people-first culture, enabling you to grow, explore, and craft your professional journey. Join Accor and help shape tomorrow’s hospitality.
