Club Lounge Supervisor – Luxury Guest Relations and VIP Services – Doha, Qatar
Posted date [2025-08-19]
(ID: 37062)
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Position Overview
InterContinental Doha The City is seeking a Club Lounge Supervisor to lead the operations of its exclusive VIP guest lounge. This role focuses on creating a personalized and seamless luxury experience for high-profile guests by delivering impeccable service, managing a professional team, and maintaining the ambiance and standards expected of a world-class hospitality brand.
Job Details
Location: Qatar
Location: Doha
Industry: Food Services - Hospitality
Function: Guest Services - Concierge
Salary: 8000–10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Oversee daily Club Lounge operations and ensure VIP guests receive exceptional service.
* Respond to guest inquiries and manage any complaints with professionalism and care.
* Monitor staff performance and ensure team knowledge of hotel facilities, services, and local attractions.
* Uphold all brand service standards and quality benchmarks across the Club Lounge.
* Ensure availability and proper replenishment of guest amenities and supplies.
* Maintain a polished and professional atmosphere in the lounge at all times.
* Comply with safety, hygiene, and fire regulations in accordance with hotel policies.
* Support environmentally conscious practices and contribute to sustainability goals.
* Perform any additional responsibilities delegated by the Lounge Manager.
Ideal Profile
* Previous supervisory experience in a VIP lounge, front desk, or guest relations setting.
* In-depth understanding of luxury hospitality service standards.
* Strong leadership, communication, and interpersonal skills.
* Ability to resolve issues efficiently while maintaining a guest-centric approach.
* Familiarity with local cultural etiquette, major Doha landmarks, and guest preferences.
* Professional grooming, discretion, and a warm, confident demeanor.
* Fluent in English; additional languages are a plus.
Why Join Us
* Be part of InterContinental, the world’s largest luxury hotel family.
* Work in one of Doha’s most iconic properties in the prestigious West Bay district.
* Enjoy competitive compensation, global hotel discounts, and career growth opportunities.
* Lead a high-performing team focused on VIP guest satisfaction.
* Experience a collaborative culture that values diversity, care, and excellence.
About the Company
InterContinental Doha The City, a landmark hotel in West Bay, represents the pinnacle of luxury and international hospitality in Qatar. With panoramic views, award-winning dining, and a commitment to delivering unforgettable guest experiences, the hotel is a destination for discerning travelers. As part of IHG’s global portfolio, this property offers long-term career development and a dynamic workplace for passionate hospitality professionals.
