Concierge Team Leader - Guest Services Leadership in Luxury Hotel
Posted date [2025-05-29]
(ID: 35164)
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About the Company Jumeirah Group, a global pioneer in luxury hospitality and part of Dubai Holding, manages an iconic collection of 31 world-class properties and 33 signature dining experiences across the Middle East, Europe, Asia, and Africa. Established in 1999 with the launch of the legendary Burj Al Arab in Dubai, Jumeirah has redefined five-star hotel standards and continues to set benchmarks for beachfront resorts, premium city hotels, and exclusive residences. Known for its warm Emirati-inspired service and outstanding guest experiences, Jumeirah offers career opportunities in Dubai and across its international locations, making it a preferred employer for hospitality professionals in the UAE. Whether you\'re passionate about fine dining, hotel operations, or customer service excellence, Jumeirah provides a dynamic and growth-oriented environment to elevate your career in the UAE\'s competitive hospitality sector. Apply now to be part of one of Dubai’s most admired luxury hotel brands.... |
Concierge Team Leader - Guest Services Leadership in Luxury Hotel
Job Overview
Jumeirah Al Qasr in Dubai is currently hiring a Concierge Team Leader to drive excellence in guest service at one of the most iconic beachfront resorts in the UAE. This role is ideal for hospitality professionals with concierge experience, leadership skills, and in-depth knowledge of Dubai’s luxury service landscape. Apply now to elevate your career in one of the region’s most prestigious 5-star properties.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Job Overview
As the Concierge Team Leader, you will oversee the smooth running of concierge services, ensuring personalized experiences for every guest. Your leadership will ensure the team consistently delivers on Jumeirah’s promise of luxury, from booking exclusive experiences to managing transport and guest inquiries with precision.
Key Responsibilities
* Lead daily concierge operations, coordinating with Guest Relations, Transport, and Front Office
* Conduct daily briefings, ensuring VIP needs, events, and special guest requests are managed
* Resolve guest issues promptly while upholding Jumeirah service excellence
* Maintain updated knowledge of Dubai attractions, dining, tours, and events
* Support team development through mentoring, training, and hands-on leadership
* Ensure proper use of concierge systems like Opera, HotSoS, and Sevenrooms
* Enforce compliance with safety, service standards, and SOPs at all times
Job Requirements
* 1-2 years in a concierge leadership role at a 5-star hotel or resort
* Fluent in English; Russian or other European language highly desirable
* Proficient in Opera PMS (Cloud), Microsoft Office, and other guest service tools
* Deep familiarity with Dubai’s hospitality, tourism, and luxury services market
* Strong organizational, communication, and problem-solving abilities
* Experience managing a culturally diverse team with attention to detail
What We Offer
* Tax-free monthly salary in AED with attractive service incentives
* Free accommodation, meals, and uniform
* Annual airfare allowance and generous vacation policy
* Global hotel discounts for self and family
* Health insurance, life insurance, and career development programs
About the Company
Located in the heart of Dubai\'s luxurious Madinat Jumeirah resort, Jumeirah Al Qasr blends Arabian heritage with modern elegance. With access to over 50 restaurants, pristine beaches, and award-winning wellness facilities, our Concierge Team Leaders are at the center of creating unforgettable guest experiences. Be part of a legacy brand known for excellence in Dubai and across the world.
Job Overview
Jumeirah Al Qasr in Dubai is currently hiring a Concierge Team Leader to drive excellence in guest service at one of the most iconic beachfront resorts in the UAE. This role is ideal for hospitality professionals with concierge experience, leadership skills, and in-depth knowledge of Dubai’s luxury service landscape. Apply now to elevate your career in one of the region’s most prestigious 5-star properties.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Guest Services / Concierge
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Job Overview
As the Concierge Team Leader, you will oversee the smooth running of concierge services, ensuring personalized experiences for every guest. Your leadership will ensure the team consistently delivers on Jumeirah’s promise of luxury, from booking exclusive experiences to managing transport and guest inquiries with precision.
Key Responsibilities
* Lead daily concierge operations, coordinating with Guest Relations, Transport, and Front Office
* Conduct daily briefings, ensuring VIP needs, events, and special guest requests are managed
* Resolve guest issues promptly while upholding Jumeirah service excellence
* Maintain updated knowledge of Dubai attractions, dining, tours, and events
* Support team development through mentoring, training, and hands-on leadership
* Ensure proper use of concierge systems like Opera, HotSoS, and Sevenrooms
* Enforce compliance with safety, service standards, and SOPs at all times
Job Requirements
* 1-2 years in a concierge leadership role at a 5-star hotel or resort
* Fluent in English; Russian or other European language highly desirable
* Proficient in Opera PMS (Cloud), Microsoft Office, and other guest service tools
* Deep familiarity with Dubai’s hospitality, tourism, and luxury services market
* Strong organizational, communication, and problem-solving abilities
* Experience managing a culturally diverse team with attention to detail
What We Offer
* Tax-free monthly salary in AED with attractive service incentives
* Free accommodation, meals, and uniform
* Annual airfare allowance and generous vacation policy
* Global hotel discounts for self and family
* Health insurance, life insurance, and career development programs
About the Company
Located in the heart of Dubai\'s luxurious Madinat Jumeirah resort, Jumeirah Al Qasr blends Arabian heritage with modern elegance. With access to over 50 restaurants, pristine beaches, and award-winning wellness facilities, our Concierge Team Leaders are at the center of creating unforgettable guest experiences. Be part of a legacy brand known for excellence in Dubai and across the world.
