Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
Answering telephone calls in a timely manner and providing helpful accurate information to callers.
Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
Demonstrate high level of empathy during interactions with the caller.
Ensure adherence to company policies, procedures and practices.
Keeping database up to date.
Attend training courses relevant to the role and implement the training as appropriate.
High School and Above.
Excellent written and verbal communication.
Excellent time management and self-organizing
Solution focused and High problem solving skills.
Experience with usage of MS Windows and MS office and related tools.
Good typing speed.
Experience: 1 year
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