Customer Service Manager Job Vacancy in UAE Dubai
Posted date [2025-01-17]
(ID: 33182)
 |
Founded in 2001, the ENTERTAINER is a savings app for all lifestyles and the leading provider of Buy One Get One Free offers for restaurants, bars, attractions, leisure activities, spas, salons, retail, services, hotel stays and more - across your city.
We have a range of location-specific products that provide access to these offers for a whole year in Dubai, Abu Dhabi, Qatar, Saudi, Bahrain, Oman, Kuwait, Singapore – plus a GCC product that covers the whole region.... |
Customer Service Manager
About the job
About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that \"experience is everything,\" and that\'s why we are passionate about creating unforgettable experiences for our customers, partners, and employees.
As a Customer Service Manager you will
As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service, ensuring customer satisfaction, and contributing significantly to the overall success of our organisation.
Leadership & Team Management:
Train and maintain a high-performing customer service team
Set clear performance expectations and monitor individual and team performance
Provide ongoing training and development to enhance team skills and knowledge
Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER
Customer Experience:
Develop and implement strategies to improve customer satisfaction and loyalty
Analyse customer feedback and trends to identify areas for improvement
Resolve complex customer issues and complaints promptly and effectively
Monitor key performance indicators to measure customer service performance
Operational Excellence:
Oversee daily operations, including call centre management, live chat email support, and social media engagement
Streamline and optimise customer service processes to enhance efficiency and responsiveness
Implement innovative tools and technologies to improve the overall customer support experience
Ensure adherence to service level agreements (SLAs) and quality standards
Collaborate with other departments to ensure seamless customer experiences
Problem-Solving:
Identify and troubleshoot customer issues and system malfunctions
Develop and implement solutions to prevent recurring problems
Analyse data to identify root causes of issues and implement corrective actions
Customer Advocacy:
Serve as the voice of the customer within the organisation, collaborating with other departments to enhance the overall customer experience
What We’re Looking For
Proven experience in customer service management, preferably in a fast-paced environment
Strong leadership and interpersonal skills
Excellent written and spoken English is essential. Arabic is a bonus
Excellent communication and problem-solving abilities
Proficient in CRM software and customer service tools
Ability to handle high-pressure situations and maintain a positive attitude
Strong analytical and decision-making skills
A passion for delivering exceptional customer experiences
What We Offer
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative company
Chance to contribute to the growth and success of a well-known UAE brand
About the job
About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that \"experience is everything,\" and that\'s why we are passionate about creating unforgettable experiences for our customers, partners, and employees.
As a Customer Service Manager you will
As a Customer Service Manager you will play a pivotal role in shaping and overseeing our customer service operations. Your primary responsibility will be to lead a team committed to delivering exceptional service, ensuring customer satisfaction, and contributing significantly to the overall success of our organisation.
Leadership & Team Management:
Train and maintain a high-performing customer service team
Set clear performance expectations and monitor individual and team performance
Provide ongoing training and development to enhance team skills and knowledge
Foster a positive and supportive work environment that motivates and empowers team members and embodies the core values of the ENTERTAINER
Customer Experience:
Develop and implement strategies to improve customer satisfaction and loyalty
Analyse customer feedback and trends to identify areas for improvement
Resolve complex customer issues and complaints promptly and effectively
Monitor key performance indicators to measure customer service performance
Operational Excellence:
Oversee daily operations, including call centre management, live chat email support, and social media engagement
Streamline and optimise customer service processes to enhance efficiency and responsiveness
Implement innovative tools and technologies to improve the overall customer support experience
Ensure adherence to service level agreements (SLAs) and quality standards
Collaborate with other departments to ensure seamless customer experiences
Problem-Solving:
Identify and troubleshoot customer issues and system malfunctions
Develop and implement solutions to prevent recurring problems
Analyse data to identify root causes of issues and implement corrective actions
Customer Advocacy:
Serve as the voice of the customer within the organisation, collaborating with other departments to enhance the overall customer experience
What We’re Looking For
Proven experience in customer service management, preferably in a fast-paced environment
Strong leadership and interpersonal skills
Excellent written and spoken English is essential. Arabic is a bonus
Excellent communication and problem-solving abilities
Proficient in CRM software and customer service tools
Ability to handle high-pressure situations and maintain a positive attitude
Strong analytical and decision-making skills
A passion for delivering exceptional customer experiences
What We Offer
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative company
Chance to contribute to the growth and success of a well-known UAE brand
