Front Desk Agent – Crowne Plaza Dubai Festival City – Dubai, UAE
Posted date [2025-10-03]
(ID: 38080)
 |
IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG\'s hotels and corporate offices globally. Opportunities of all kinds are born at IHG |
Front Desk Agent – Crowne Plaza Dubai Festival City – Dubai, UAE
Position Overview
Crowne Plaza Dubai Festival City, part of IHG Hotels & Resorts, is seeking a professional and guest-focused Front Desk Agent to join its premium hospitality team. The role is central to creating memorable guest experiences, ensuring seamless check-ins and check-outs, and delivering service aligned with the “Dare to Connect” philosophy.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Front Desk / Reception
Salary: 3000–4000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Greet guests with courtesy, professionalism, and warmth at all times.
* Manage check-in, check-out, and reservations efficiently.
* Communicate guest feedback, concerns, or special requests to supervisors.
* Support with administrative tasks such as room assignments, billing, and record keeping.
* Maintain effective working relationships with colleagues across departments.
* Adhere to hotel policies on grooming, health and safety, hygiene, and quality standards.
* Participate in daily briefings, training, and team development activities.
* Ensure the reception area is always presentable and welcoming.
Ideal Profile
* Previous experience in front desk or guest service roles within a luxury hotel or 5-star environment.
* Strong communication and interpersonal skills.
* Committed to delivering personalized guest service and handling inquiries effectively.
* Ability to remain professional under pressure and in fast-paced situations.
* Multilingual abilities are a plus.
Skills Set
* Guest service excellence
* Front desk operations (check-in/out, reservations, billing)
* Communication and problem solving
* Teamwork and collaboration
* Knowledge of hotel systems (Opera PMS preferred)
Why Join Us
* Competitive tax-free salary with additional benefits including uniforms, global hotel discounts, and professional training.
* Career development opportunities within the IHG Hotels & Resorts global network.
* Inclusive culture that values diversity, trust, and collaboration.
* Access to myWellbeing framework promoting work-life balance and wellness.
About the Company
IHG Hotels & Resorts is a global leader in premium hospitality, with Crowne Plaza recognized for its international reach and expertise in business, leisure, and events. At Dubai Festival City, the IHG cluster includes InterContinental, Crowne Plaza, Holiday Inn & Suites, and InterContinental Residence Suites, offering over 1,600 rooms, 16 restaurants and bars, extensive meeting and event spaces, and luxury wellness facilities.
Would you like me to also prepare a version of this role formatted under your locked **Job Post Template** (Position Overview, Job Details, Key Responsibilities, etc.) for quick posting consistency across IHG jobs?
Position Overview
Crowne Plaza Dubai Festival City, part of IHG Hotels & Resorts, is seeking a professional and guest-focused Front Desk Agent to join its premium hospitality team. The role is central to creating memorable guest experiences, ensuring seamless check-ins and check-outs, and delivering service aligned with the “Dare to Connect” philosophy.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Front Desk / Reception
Salary: 3000–4000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Greet guests with courtesy, professionalism, and warmth at all times.
* Manage check-in, check-out, and reservations efficiently.
* Communicate guest feedback, concerns, or special requests to supervisors.
* Support with administrative tasks such as room assignments, billing, and record keeping.
* Maintain effective working relationships with colleagues across departments.
* Adhere to hotel policies on grooming, health and safety, hygiene, and quality standards.
* Participate in daily briefings, training, and team development activities.
* Ensure the reception area is always presentable and welcoming.
Ideal Profile
* Previous experience in front desk or guest service roles within a luxury hotel or 5-star environment.
* Strong communication and interpersonal skills.
* Committed to delivering personalized guest service and handling inquiries effectively.
* Ability to remain professional under pressure and in fast-paced situations.
* Multilingual abilities are a plus.
Skills Set
* Guest service excellence
* Front desk operations (check-in/out, reservations, billing)
* Communication and problem solving
* Teamwork and collaboration
* Knowledge of hotel systems (Opera PMS preferred)
Why Join Us
* Competitive tax-free salary with additional benefits including uniforms, global hotel discounts, and professional training.
* Career development opportunities within the IHG Hotels & Resorts global network.
* Inclusive culture that values diversity, trust, and collaboration.
* Access to myWellbeing framework promoting work-life balance and wellness.
About the Company
IHG Hotels & Resorts is a global leader in premium hospitality, with Crowne Plaza recognized for its international reach and expertise in business, leisure, and events. At Dubai Festival City, the IHG cluster includes InterContinental, Crowne Plaza, Holiday Inn & Suites, and InterContinental Residence Suites, offering over 1,600 rooms, 16 restaurants and bars, extensive meeting and event spaces, and luxury wellness facilities.
Would you like me to also prepare a version of this role formatted under your locked **Job Post Template** (Position Overview, Job Details, Key Responsibilities, etc.) for quick posting consistency across IHG jobs?
