Front Desk Agent - Guest Services and Reception - Dubai Job Vacancy in UAE Dubai
Posted date [2025-06-30]
(ID: 35854)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Front Desk Agent - Guest Services and Reception - Dubai
Position Overview
Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Receptionist / Front Desk
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Key Responsibilities
* Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude
* Complete check-in, check-out, and room change processes accurately and efficiently
* Maintain and reconcile cashier float; process payments and foreign currency exchanges
* Handle inquiries regarding loyalty programs, special packages, and promotions
* Respond to guest complaints and requests, escalating when needed to management
* Coordinate closely with butlers and other departments to fulfill guest needs
* Promote onward bookings within the Raffles brand network when applicable
* Prepare night audit reports, morning summaries, and ensure accounting accuracy
* Keep the reception and Raffles Club areas clean, organized, and presentable at all times
* Follow established health, safety, and hotel policies
Candidate Requirements
* Post-secondary education or diploma in Hotel Management
* Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting
* Fluent in written and spoken English; additional languages are an asset
* Strong interpersonal skills with the ability to handle guest concerns calmly
* Familiarity with property management systems and front office procedures
* Detail-oriented with excellent organizational and multitasking skills
* Ability to work night shifts, weekends, and holidays as needed
* Professional appearance and a team-oriented mindset
Why Join Us
* Work at a renowned luxury resort offering career growth in a global hospitality group
* Gain exposure to elite service standards in a culturally diverse environment
* Receive training and support to elevate your professional skills
* Be part of a prestigious property where tradition meets modern luxury
About the Company
Raffles the Palm Dubai is a distinguished luxury hotel under the Accor Group, located on the iconic Palm Jumeirah. With 360 opulent rooms, suites, and villas, Raffles the Palm offers unrivaled guest experiences, panoramic sea views, and world-class dining. It is a beacon of refined hospitality, combining timeless elegance with personalized service.
Position Overview
Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality.
Employment Overview
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Receptionist / Front Desk
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time
Key Responsibilities
* Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude
* Complete check-in, check-out, and room change processes accurately and efficiently
* Maintain and reconcile cashier float; process payments and foreign currency exchanges
* Handle inquiries regarding loyalty programs, special packages, and promotions
* Respond to guest complaints and requests, escalating when needed to management
* Coordinate closely with butlers and other departments to fulfill guest needs
* Promote onward bookings within the Raffles brand network when applicable
* Prepare night audit reports, morning summaries, and ensure accounting accuracy
* Keep the reception and Raffles Club areas clean, organized, and presentable at all times
* Follow established health, safety, and hotel policies
Candidate Requirements
* Post-secondary education or diploma in Hotel Management
* Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting
* Fluent in written and spoken English; additional languages are an asset
* Strong interpersonal skills with the ability to handle guest concerns calmly
* Familiarity with property management systems and front office procedures
* Detail-oriented with excellent organizational and multitasking skills
* Ability to work night shifts, weekends, and holidays as needed
* Professional appearance and a team-oriented mindset
Why Join Us
* Work at a renowned luxury resort offering career growth in a global hospitality group
* Gain exposure to elite service standards in a culturally diverse environment
* Receive training and support to elevate your professional skills
* Be part of a prestigious property where tradition meets modern luxury
About the Company
Raffles the Palm Dubai is a distinguished luxury hotel under the Accor Group, located on the iconic Palm Jumeirah. With 360 opulent rooms, suites, and villas, Raffles the Palm offers unrivaled guest experiences, panoramic sea views, and world-class dining. It is a beacon of refined hospitality, combining timeless elegance with personalized service.
