Front Desk Agent - Guest Services Job Vacancy in UAE Dubai
Posted date [2025-05-24]
(ID: 35037)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Front Desk Agent - Guest Services
Join the legendary Queen Elizabeth II (QE2) Hotel, Dubai’s only floating hospitality landmark. We are seeking a Front Desk Agent to provide exceptional service at one of the world\'s most iconic maritime heritage hotels.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Step into history and deliver memorable guest experiences aboard the QE2. As a Front Desk Agent, you will be the first point of contact for guests, handling check-in/out processes, managing reservations, and offering personalized service that reflects the elegance of British heritage.
Key Responsibilities
* Perform guest check-ins and check-outs using Opera Cloud
* Welcome guests with warmth, answer calls, and handle inquiries efficiently
* Manage daily guest and occupancy reports, including group arrivals
* Inform guests about room availability, hotel rates, and services
* Coordinate with housekeeping to ensure rooms meet guest expectations
* Maintain accurate and up-to-date reservation information
* Ensure a seamless front desk operation that enhances guest satisfaction
Job Requirements
* Prior experience as Front Desk Agent or Receptionist in a UAE hotel
* Proficiency in Opera Cloud and Microsoft Office tools
* Fluent in English; additional language skills are an advantage
* Strong interpersonal and communication abilities
* High attention to detail and excellent organizational skills
* A passion for hospitality and delivering premium guest service
What We Offer
* Competitive salary and benefits package
* Staff accommodation and duty meals
* Health insurance and annual leave benefits
* Unique opportunity to work on a globally recognized maritime icon
* Training, development, and career growth in a dynamic hotel environment
About the Company
The Queen Elizabeth II Hotel is a unique floating hospitality destination docked in Port Rashid, Dubai. A celebrated British ocean liner turned luxury hotel, the QE2 features 447 distinctive rooms, immersive history tours, and elegant dining venues. This one-of-a-kind setting offers guests and staff the rare experience of living and working aboard a legendary ship, bridging heritage with modern luxury.
Join the legendary Queen Elizabeth II (QE2) Hotel, Dubai’s only floating hospitality landmark. We are seeking a Front Desk Agent to provide exceptional service at one of the world\'s most iconic maritime heritage hotels.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Step into history and deliver memorable guest experiences aboard the QE2. As a Front Desk Agent, you will be the first point of contact for guests, handling check-in/out processes, managing reservations, and offering personalized service that reflects the elegance of British heritage.
Key Responsibilities
* Perform guest check-ins and check-outs using Opera Cloud
* Welcome guests with warmth, answer calls, and handle inquiries efficiently
* Manage daily guest and occupancy reports, including group arrivals
* Inform guests about room availability, hotel rates, and services
* Coordinate with housekeeping to ensure rooms meet guest expectations
* Maintain accurate and up-to-date reservation information
* Ensure a seamless front desk operation that enhances guest satisfaction
Job Requirements
* Prior experience as Front Desk Agent or Receptionist in a UAE hotel
* Proficiency in Opera Cloud and Microsoft Office tools
* Fluent in English; additional language skills are an advantage
* Strong interpersonal and communication abilities
* High attention to detail and excellent organizational skills
* A passion for hospitality and delivering premium guest service
What We Offer
* Competitive salary and benefits package
* Staff accommodation and duty meals
* Health insurance and annual leave benefits
* Unique opportunity to work on a globally recognized maritime icon
* Training, development, and career growth in a dynamic hotel environment
About the Company
The Queen Elizabeth II Hotel is a unique floating hospitality destination docked in Port Rashid, Dubai. A celebrated British ocean liner turned luxury hotel, the QE2 features 447 distinctive rooms, immersive history tours, and elegant dining venues. This one-of-a-kind setting offers guests and staff the rare experience of living and working aboard a legendary ship, bridging heritage with modern luxury.
