Front Desk Agent – InterContinental Dubai Festival City – Dubai, UAE
Posted date [2026-01-11]
(ID: 40438)
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IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG\'s hotels and corporate offices globally. Opportunities of all kinds are born at IHG |
Front Desk Agent – InterContinental Dubai Festival City – Dubai, UAE
Position Overview
The Front Desk Agent role at InterContinental Dubai Festival City is the first point of contact for guests and plays a key role in delivering a warm, professional, and seamless arrival and departure experience. This position supports front office operations within a large-scale luxury hospitality cluster in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Welcome guests on arrival and provide a professional, friendly, and efficient check-in experience
* Handle guest check-outs accurately, ensuring billing and payment procedures are completed correctly
* Manage room allocations, guest profiles, and reservations using hotel systems
* Respond promptly and courteously to guest inquiries, requests, and concerns
* Coordinate with housekeeping, concierge, and other departments to ensure smooth guest stays
* Maintain accurate records and update guest information in the system
* Handle cash, billing adjustments, and foreign currency transactions in line with procedures
* Promote hotel services, facilities, and dining outlets to enhance the guest experience
* Follow front office standard operating procedures and brand service standards
* Ensure guest privacy, data confidentiality, and security procedures are upheld at all times
Ideal Profile
* Previous experience in front office or guest services within a hotel environment is preferred
* Friendly, confident, and professional communication style
* Strong customer service and problem-solving skills
* Ability to remain calm and organized in a fast-paced environment
* Good command of English; additional languages are an advantage
* Basic computer skills and familiarity with hotel systems is a plus
* Flexibility to work shifts, including nights, weekends, and public holidays
Why Join Us
* Competitive salary and benefits package
* Opportunity to work within a prestigious multi-hotel luxury destination
* Access to professional training and development programs
* Supportive and inclusive workplace culture
* Career growth opportunities within IHG Hotels and Resorts
About the Company
InterContinental Dubai Festival City is part of IHG Hotels and Resorts and represents one of the region’s most prominent hospitality destinations. With multiple hotel brands, extensive dining venues, and large-scale event facilities, the cluster offers a dynamic working environment focused on service excellence, teamwork, and long-term career development.
Position Overview
The Front Desk Agent role at InterContinental Dubai Festival City is the first point of contact for guests and plays a key role in delivering a warm, professional, and seamless arrival and departure experience. This position supports front office operations within a large-scale luxury hospitality cluster in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Welcome guests on arrival and provide a professional, friendly, and efficient check-in experience
* Handle guest check-outs accurately, ensuring billing and payment procedures are completed correctly
* Manage room allocations, guest profiles, and reservations using hotel systems
* Respond promptly and courteously to guest inquiries, requests, and concerns
* Coordinate with housekeeping, concierge, and other departments to ensure smooth guest stays
* Maintain accurate records and update guest information in the system
* Handle cash, billing adjustments, and foreign currency transactions in line with procedures
* Promote hotel services, facilities, and dining outlets to enhance the guest experience
* Follow front office standard operating procedures and brand service standards
* Ensure guest privacy, data confidentiality, and security procedures are upheld at all times
Ideal Profile
* Previous experience in front office or guest services within a hotel environment is preferred
* Friendly, confident, and professional communication style
* Strong customer service and problem-solving skills
* Ability to remain calm and organized in a fast-paced environment
* Good command of English; additional languages are an advantage
* Basic computer skills and familiarity with hotel systems is a plus
* Flexibility to work shifts, including nights, weekends, and public holidays
Why Join Us
* Competitive salary and benefits package
* Opportunity to work within a prestigious multi-hotel luxury destination
* Access to professional training and development programs
* Supportive and inclusive workplace culture
* Career growth opportunities within IHG Hotels and Resorts
About the Company
InterContinental Dubai Festival City is part of IHG Hotels and Resorts and represents one of the region’s most prominent hospitality destinations. With multiple hotel brands, extensive dining venues, and large-scale event facilities, the cluster offers a dynamic working environment focused on service excellence, teamwork, and long-term career development.
