Front Desk Agent - Rooms and Guest Services Job Vacancy in UAE Dubai
Posted date [2025-06-11]
(ID: 35428)
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Front Desk Agent - Rooms and Guest Services
Job Overview
The St. Regis Dubai The Palm is seeking a service-focused Front Desk Agent to join our Rooms and Guest Services Operations team. Located on the iconic Palm Jumeirah, this role provides the opportunity to work within a globally celebrated luxury brand where excellence, elegance, and bespoke service define the guest experience.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms & Guest Services Operations
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Front Desk Agent at The St. Regis Dubai The Palm, you will be the first point of contact for guests, setting the tone for a luxurious and seamless stay. You’ll be responsible for performing front office duties with sophistication, professionalism, and efficiency, upholding the heritage and standards of the St. Regis brand.
Key Responsibilities
* Greet and welcome guests upon arrival, ensuring a warm and personalized check-in experience
* Manage guest reservations, room assignments, and payments using hotel systems
* Respond to guest inquiries and requests with prompt and professional service
* Coordinate with other departments including housekeeping, concierge, and butlers to fulfill guest needs
* Maintain updated knowledge of hotel services, promotions, and local area attractions
* Ensure guest satisfaction by resolving complaints and service issues effectively
* Uphold brand standards in grooming, service delivery, and operational protocols
Job Requirements
* High school diploma or equivalent; additional hospitality certifications are advantageous
* Prior experience in front desk or guest relations within a luxury hotel environment preferred
* Strong verbal and written communication skills in English; other languages a plus
* Familiarity with hotel property management systems (e.g., Opera PMS)
* Professional demeanor, strong attention to detail, and guest-centric mindset
* Ability to work in a fast-paced setting with a team-oriented approach
What We Offer
* Be part of Marriott International’s prestigious St. Regis brand
* Thrive in a five-star luxury environment with global exposure
* Extensive training, growth, and internal mobility opportunities
* Access to Marriott employee benefits, rewards, and wellness programs
* A supportive and diverse team culture committed to excellence
About the Company
The St. Regis Dubai The Palm is a landmark destination blending timeless glamour with cutting-edge hospitality. Part of Marriott International’s luxury portfolio, St. Regis Hotels & Resorts are known for their exquisite experiences, from signature butler service to elevated accommodations. Located on the iconic Palm Jumeirah, our property represents sophistication, curated luxury, and exceptional guest service. Join us and become part of a legacy that redefines refined living.
Job Overview
The St. Regis Dubai The Palm is seeking a service-focused Front Desk Agent to join our Rooms and Guest Services Operations team. Located on the iconic Palm Jumeirah, this role provides the opportunity to work within a globally celebrated luxury brand where excellence, elegance, and bespoke service define the guest experience.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms & Guest Services Operations
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Front Desk Agent at The St. Regis Dubai The Palm, you will be the first point of contact for guests, setting the tone for a luxurious and seamless stay. You’ll be responsible for performing front office duties with sophistication, professionalism, and efficiency, upholding the heritage and standards of the St. Regis brand.
Key Responsibilities
* Greet and welcome guests upon arrival, ensuring a warm and personalized check-in experience
* Manage guest reservations, room assignments, and payments using hotel systems
* Respond to guest inquiries and requests with prompt and professional service
* Coordinate with other departments including housekeeping, concierge, and butlers to fulfill guest needs
* Maintain updated knowledge of hotel services, promotions, and local area attractions
* Ensure guest satisfaction by resolving complaints and service issues effectively
* Uphold brand standards in grooming, service delivery, and operational protocols
Job Requirements
* High school diploma or equivalent; additional hospitality certifications are advantageous
* Prior experience in front desk or guest relations within a luxury hotel environment preferred
* Strong verbal and written communication skills in English; other languages a plus
* Familiarity with hotel property management systems (e.g., Opera PMS)
* Professional demeanor, strong attention to detail, and guest-centric mindset
* Ability to work in a fast-paced setting with a team-oriented approach
What We Offer
* Be part of Marriott International’s prestigious St. Regis brand
* Thrive in a five-star luxury environment with global exposure
* Extensive training, growth, and internal mobility opportunities
* Access to Marriott employee benefits, rewards, and wellness programs
* A supportive and diverse team culture committed to excellence
About the Company
The St. Regis Dubai The Palm is a landmark destination blending timeless glamour with cutting-edge hospitality. Part of Marriott International’s luxury portfolio, St. Regis Hotels & Resorts are known for their exquisite experiences, from signature butler service to elevated accommodations. Located on the iconic Palm Jumeirah, our property represents sophistication, curated luxury, and exceptional guest service. Join us and become part of a legacy that redefines refined living.
