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Front Desk Associate - Guest Services Operations

Job Overview
Join The St. Regis Dubai The Palm as a Front Desk Associate and become part of a world-renowned luxury hospitality experience. This opportunity places you at the forefront of delivering personalized service at one of Dubai’s most iconic destinations—Palm Jumeirah. As a Front Desk Associate, you’ll be a key member of the guest services team responsible for setting the tone for each guest’s stay.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms & Guest Services Operations
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
The Front Desk Associate position at St. Regis Dubai The Palm requires a service-oriented individual with strong communication and organizational skills. You’ll handle guest check-in/check-out, resolve concerns, and collaborate with other departments to enhance the guest experience. Marriott’s world-class training and the prestige of the St. Regis brand will empower your career in luxury hospitality.

Key Responsibilities

* Welcome guests warmly and perform check-in/check-out procedures
* Respond promptly to guest requests, calls, and emails with courtesy and professionalism
* Maintain accurate records of reservations, guest preferences, and financial transactions
* Coordinate with concierge, housekeeping, and butler teams to personalize service
* Handle guest complaints efficiently while maintaining brand reputation
* Uphold Marriott and St. Regis standards of grooming, privacy, and guest satisfaction
* Promote hotel amenities, events, and nearby attractions
* Use property management systems to manage guest data and room assignments

Job Requirements

* High school diploma or equivalent required; additional hospitality certifications are a plus
* Previous front desk or guest services experience preferred
* Excellent verbal and written communication skills in English; other languages are a bonus
* Proficiency in hotel management software such as Opera PMS
* Positive attitude, attention to detail, and ability to work in a high-pressure, team environment
* Strong interpersonal skills with a commitment to luxury guest service

What We Offer

* The opportunity to grow within Marriott International’s global luxury portfolio
* Training and career development aligned with the high standards of St. Regis
* Work in a prime location on Palm Jumeirah surrounded by elite talent and clientele
* Access to employee rewards, wellness programs, and exclusive learning resources
* A vibrant work culture built on respect, excellence, and legacy

About the Company
The St. Regis Dubai The Palm represents a blend of timeless elegance and cutting-edge hospitality. Located in the heart of Palm Jumeirah, this distinguished property is part of Marriott International’s portfolio of luxury brands. St. Regis is celebrated worldwide for its bespoke butler service, rich heritage, and elevated guest experiences. By joining our team, you align yourself with a standard of excellence that defines global luxury travel.

Ready for the next job post when you are.

Job Title Front Desk Associate - Guest Services Operations Job Description Front Desk Associate - Guest Services Operations Job Overview Join The St. Regis Dubai The Palm as a Front Desk Associate and become part of a world-renowned luxury hospitality experience. This opportunity places you at the forefront of delivering personalized service at one of Dubai’s most iconic destinations—Palm Jumeirah. As a Front Desk Associate, you’ll be a key member of the guest services team responsible for setting the tone for each guest’s stay. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Rooms & Guest Services Operations Salary: 3500-5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview The Front Desk Associate position at St. Regis Dubai The Palm requires a service-oriented individual with strong communication and organizational skills. You’ll handle guest check-in/check-out, resolve concerns, and collaborate with other departments to enhance the guest experience. Marriott’s world-class training and the prestige of the St. Regis brand will empower your career in luxury hospitality. Key Responsibilities * Welcome guests warmly and perform check-in/check-out procedures * Respond promptly to guest requests, calls, and emails with courtesy and professionalism * Maintain accurate records of reservations, guest preferences, and financial transactions * Coordinate with concierge, housekeeping, and butler teams to personalize service * Handle guest complaints efficiently while maintaining brand reputation * Uphold Marriott and St. Regis standards of grooming, privacy, and guest satisfaction * Promote hotel amenities, events, and nearby attractions * Use property management systems to manage guest data and room assignments Job Requirements * High school diploma or equivalent required; additional hospitality certifications are a plus * Previous front desk or guest services experience preferred * Excellent verbal and written communication skills in English; other languages are a bonus * Proficiency in hotel management software such as Opera PMS * Positive attitude, attention to detail, and ability to work in a high-pressure, team environment * Strong interpersonal skills with a commitment to luxury guest service What We Offer * The opportunity to grow within Marriott International’s global luxury portfolio * Training and career development aligned with the high standards of St. Regis * Work in a prime location on Palm Jumeirah surrounded by elite talent and clientele * Access to employee rewards, wellness programs, and exclusive learning resources * A vibrant work culture built on respect, excellence, and legacy About the Company The St. Regis Dubai The Palm represents a blend of timeless elegance and cutting-edge hospitality. Located in the heart of Palm Jumeirah, this distinguished property is part of Marriott International’s portfolio of luxury brands. St. Regis is celebrated worldwide for its bespoke butler service, rich heritage, and elevated guest experiences. By joining our team, you align yourself with a standard of excellence that defines global luxury travel. Ready for the next job post when you are. Post Details

Job Start Date 1970-01-01 Salary from 3500.00 Salary to 5000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Guest Services-Concierge Employers Details Company Marriott Contact Person HRM Designation HR Telephone 18006277468 Email anto.rajmarriott.com