For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future....

Front Desk Supervisor - Guest Services and Front Office Operations (Mövenpick by Accor Dubai)

Role Purpose

Mövenpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination.

Employment Overview

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 6000-7500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Main Responsibilities

* Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions
* Allocate rooms, update guest profiles, and handle special requests and VIP arrivals
* Resolve guest complaints with a helpful, calm, and professional approach
* Monitor and support team performance through on-the-job coaching and daily briefings
* Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately
* Maintain up-to-date shift reports, logbooks, and issue tracking
* Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery
* Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts
* Practice and promote upselling techniques during guest interactions
* Maintain grooming and presentation standards while supporting brand values and core behavior
* Be prepared for emergencies by following fire safety, health, and hygiene protocols
* Participate in training programs and encourage knowledge sharing within the team
* Carry out other duties as assigned by management to ensure smooth hotel operations

Candidate Requirements

* Diploma in Hotel Management or related hospitality education
* Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred
* Familiarity with Opera PMS and hotel front office systems
* Strong interpersonal and communication skills
* Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus
* Positive attitude, professional appearance, and ability to handle pressure
* Detail-oriented and organized with a proactive approach to guest service

Join Our Team Because

* Work in an inclusive culture that celebrates individuality and fosters career growth
* Be part of a property that blends classic Mövenpick hospitality with a modern guest experience
* Access development programs through Accor Academies and internal mobility across 110+ countries
* Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs
* Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Company Overview

Accor is a world-leading hospitality group with over 5,600 properties across 110 countries. Our portfolio includes iconic brands like Raffles, Novotel, Sofitel, and Mövenpick. At Mövenpick Dubai, we create meaningful guest experiences by turning everyday moments into memorable ones. As a Heartist, you’ll be empowered to act with care, work as one team, and challenge the ordinary in a role where you truly belong.

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Job Title Front Desk Supervisor - Guest Services and Front Office Operations (Mövenpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (Mövenpick by Accor Dubai) Role Purpose Mövenpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic Mövenpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values Company Overview Accor is a world-leading hospitality group with over 5,600 properties across 110 countries. Our portfolio includes iconic brands like Raffles, Novotel, Sofitel, and Mövenpick. At Mövenpick Dubai, we create meaningful guest experiences by turning everyday moments into memorable ones. As a Heartist, you’ll be empowered to act with care, work as one team, and challenge the ordinary in a role where you truly belong. --- Ready for the next job post when you are. Post Details

Job Start Date Salary from 6000.00 Salary to 7500.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Hospitality & Tourism Employers Details Company Accor Group Contact Person HR Director Designation HR Manager Telephone +33145388600 Email anuj.chaudhryaccor.com