Front Office Agent - Guest Reception
Posted date [2026-08-04]
(ID: 49075)
 |
Atlantis Dubai is located at the centre of the famous Palm Island, in one of the world’s most cosmopolitan cities, Dubai. The resort truly embodies an integrated entertainment destination concept with its innovative awe-inspiring experiences across stay, food & beverage, nightlife, attractions and wellness. |
Job Description and Requirements
Front Office Agent - Guest ReceptionJob Snapshot
Role: Front Office Agent - Guest Reception
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk-Reception
Experience: Minimum 1 year
Job Type: Full-time
Position Overview
The Front Office Agent - Guest Reception position in Dubai, United Arab Emirates, is a luxury guest-service opportunity within the Hospitality industry. Atlantis The Palm seeks a polished professional to manage arrivals and departures, complete cashiering transactions, provide personalized assistance, and maintain exceptional guest satisfaction throughout each stay.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: AED 4000-7000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Front Office Agent represents the resort at key stages of the guest journey. The position combines efficient reception procedures with attentive communication, accurate
financial transactions, and personalized recommendations designed to make every arrival, stay, and departure seamless.
Key Responsibilities
* Welcome arriving guests warmly and professionally.
* Complete check-in procedures accurately and efficiently.
* Verify reservation information, identification, room requirements, and payment arrangements.
* Explain room features, resort services, facilities, and operating hours.
* Provide information tailored to each guest\'s preferences and needs.
* Respond promptly to enquiries and requests throughout the stay.
* Record guest preferences and relevant service information accurately.
* Coordinate special requests with Housekeeping, Concierge, Bell Services, and other departments.
* Process checkouts and review account details with departing guests.
* Complete cashiering transactions accurately and promptly.
* Handle payments, deposits, adjustments, and supporting documentation.
* Maintain control of assigned cash and transaction records.
* Monitor guest satisfaction and address routine concerns.
* Escalate complex complaints according to resort procedures.
* Follow up on reported matters to ensure satisfactory resolution.
* Maintain accurate information in the property-management system.
* Protect confidential guest and payment information.
* Maintain a professional appearance and polished service manner.
* Support colleagues during busy arrival and departure periods.
* Provide a warm and memorable farewell.
Ideal Profile
* Bachelor\'s degree in a relevant discipline.
* Minimum 1 year of experience in a comparable Front Office position.
* Previous work within an internationally recognized luxury hotel or resort.
* Opera Cloud experience is advantageous.
* Excellent verbal communication and interpersonal skills.
* Proficiency in Chinese, German, or French is highly beneficial.
* Passionate about personalized service and guest satisfaction.
* Able to perform accurate cashiering and administrative work.
* Comfortable managing several guest requests simultaneously.
* Calm, resourceful, and professional in demanding situations.
* Consistently well-groomed and attentive to presentation.
* Able to collaborate effectively with operational departments.
* Flexible regarding rotating shifts, nights, weekends, and public holidays.
Skills Set
* Front Office operations
* Guest reception
* Check-in procedures
* Check-out procedures
* Opera Cloud
* Property-management systems
* Cashiering
* Payment processing
* Reservation verification
* Guest-profile management
* Personalized service
* Resort information
* Complaint handling
* Service recovery
* Cross-department coordination
* Guest-data privacy
* Chinese language
* German language
* French language
* Luxury hospitality
Why Join Us
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, medical insurance with dental coverage, annual home flights, life insurance, incentive opportunities, dining privileges, and discounted rates across Kerzner properties. Colleagues also benefit from world-class training, wellness initiatives, international career mobility, and internal advancement opportunities.
About the Company
Atlantis The Palm is a globally recognized luxury resort situated on Dubai\'s Palm Jumeirah and operated by Kerzner International. It features 1544 rooms and suites, destination dining, aquatic attractions, marine experiences, and extensive guest facilities. More than 6000 colleagues from 129 nationalities contribute to its distinctive service culture and large-scale resort operations.
Key Responsibilities
* Welcome arriving guests warmly and professionally.
* Complete check-in procedures accurately and efficiently.
* Verify reservation information, identification, room requirements, and payment arrangements.
* Explain room features, resort services, facilities, and operating hours.
* Provide information tailored to each guest\'s preferences and needs.
* Respond promptly to enquiries and requests throughout the stay.
* Record guest preferences and relevant service information accurately.
* Coordinate special requests with Housekeeping, Concierge, Bell Services, and other departments.
* Process checkouts and review account details with departing guests.
* Complete cashiering transactions accurately and promptly.
* Handle payments, deposits, adjustments, and supporting documentation.
* Maintain control of assigned cash and transaction records.
* Monitor guest satisfaction and address routine concerns.
* Escalate complex complaints according to resort procedures.
* Follow up on reported matters to ensure satisfactory resolution.
* Maintain accurate information in the property-management system.
* Protect confidential guest and payment information.
* Maintain a professional appearance and polished service manner.
* Support colleagues during busy arrival and departure periods.
* Provide a warm and memorable farewell.
Ideal Profile
* Bachelor\'s degree in a relevant discipline.
* Minimum 1 year of experience in a comparable Front Office position.
* Previous work within an internationally recognized luxury hotel or resort.
* Opera Cloud experience is advantageous.
* Excellent verbal communication and interpersonal skills.
* Proficiency in Chinese, German, or French is highly beneficial.
* Passionate about personalized service and guest satisfaction.
* Able to perform accurate cashiering and administrative work.
* Comfortable managing several guest requests simultaneously.
* Calm, resourceful, and professional in demanding situations.
* Consistently well-groomed and attentive to presentation.
* Able to collaborate effectively with operational departments.
* Flexible regarding rotating shifts, nights, weekends, and public holidays.
Skills Set
* Front Office operations
* Guest reception
* Check-in procedures
* Check-out procedures
* Opera Cloud
* Property-management systems
* Cashiering
* Payment processing
* Reservation verification
* Guest-profile management
* Personalized service
* Resort information
* Complaint handling
* Service recovery
* Cross-department coordination
* Guest-data privacy
* Chinese language
* German language
* French language
* Luxury hospitality
Why Join Us
Atlantis offers a competitive tax-free salary paid in UAE Dirhams, medical insurance with dental coverage, annual home flights, life insurance, incentive opportunities, dining privileges, and discounted rates across Kerzner properties. Colleagues also benefit from world-class training, wellness initiatives, international career mobility, and internal advancement opportunities.
About the Company
Atlantis The Palm is a globally recognized luxury resort situated on Dubai\'s Palm Jumeirah and operated by Kerzner International. It features 1544 rooms and suites, destination dining, aquatic attractions, marine experiences, and extensive guest facilities. More than 6000 colleagues from 129 nationalities contribute to its distinctive service culture and large-scale resort operations.
