Front Office Agent - Guest Services
Posted date [2026-09-24]
(ID: 52315)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Front Office Agent - Guest ServicesJob Snapshot
Role: Front Office Agent
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk-Reception
Experience: Minimum 1 year in a similar role in a 4-5 star hotel
Job Type: Full Time
Position Overview
The Front Office Agent in Dubai, United Arab Emirates will support the daily Front Office operation by welcoming guests, managing arrivals and departures, handling cashiering and reservations, and responding promptly to guest enquiries and requests. The role requires previous hotel front office experience, strong guest-service awareness and the ability to coordinate effectively with other departments to ensure a smooth stay from check-in through departure.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Front Office and Guest Services
* Register guests and complete check-in procedures for all arrivals.
* Process
guest check-outs efficiently and professionally.
* Update guest information in the hotel system following completion of check-in.
* Greet guests appropriately on arrival and departure.
* Provide friendly and courteous service and respond promptly to guest requests and enquiries.
* Maintain regular contact with guests and ensure concerns or complaints are handled efficiently and courteously.
* Coordinate with relevant departments to ensure immediate follow-up on guest requests and service issues.
* Issue guest room key cards while maintaining appropriate security controls.
* Receive and convey guest messages, mail and packages.
* Assist at the Information Counter, Business Centre and other assigned Front Office areas when required.
* Handle safe deposit boxes in accordance with established policies and procedures.
Cashiering and Reservations
* Perform cashiering duties and settlement procedures for departing guests.
* Process foreign exchange transactions in accordance with hotel procedures.
* Carry out assigned night audit tasks.
* Handle walk-in reservations and process telephone reservations when the Room Reservations section is closed.
* Maintain knowledge of hotel rate codes, packages, market segmentation and applicable discounts.
Daily Operations
* Review and update the Front Office logbook and follow up on outstanding matters.
* Identify special assignments and operational priorities for the day.
* Review hotel occupancy, functions, groups, VIP guests and other relevant daily information.
* Prepare for arrivals, including room allocations, amenities and documented special requests.
* Check Front Office equipment and report relevant issues.
* Maintain the cleanliness and presentation of the Front Office area.
* Report unusual occurrences or requests to the appropriate manager.
* Keep the Assistant Front Office Manager or Front Office Manager informed about relevant operational developments.
* Ensure a complete handover at the end of each shift so the incoming team has the information required for smooth operations.
* Remain familiar with hotel accident-prevention requirements, fire procedures and first aid procedures.
* Maintain a professional appearance and a friendly, positive manner throughout the shift.
* Support the day-to-day Front Office operation and perform assigned duties in accordance with hotel procedures.
Qualifications and Experience
* University degree in Hotel Management.
* Minimum 1 year of experience in a similar role within a 4-5 star hotel.
What Is In It For You
* Employee benefit card offering discounted rates at Accor properties worldwide.
* Learning programs through Accor Academies.
* Opportunities to develop your talent and grow within the property and across Accor.
* Opportunities to participate in Accor Corporate Social Responsibility activities, including Planet 21.
* Update guest information in the hotel system following completion of check-in.
* Greet guests appropriately on arrival and departure.
* Provide friendly and courteous service and respond promptly to guest requests and enquiries.
* Maintain regular contact with guests and ensure concerns or complaints are handled efficiently and courteously.
* Coordinate with relevant departments to ensure immediate follow-up on guest requests and service issues.
* Issue guest room key cards while maintaining appropriate security controls.
* Receive and convey guest messages, mail and packages.
* Assist at the Information Counter, Business Centre and other assigned Front Office areas when required.
* Handle safe deposit boxes in accordance with established policies and procedures.
Cashiering and Reservations
* Perform cashiering duties and settlement procedures for departing guests.
* Process foreign exchange transactions in accordance with hotel procedures.
* Carry out assigned night audit tasks.
* Handle walk-in reservations and process telephone reservations when the Room Reservations section is closed.
* Maintain knowledge of hotel rate codes, packages, market segmentation and applicable discounts.
Daily Operations
* Review and update the Front Office logbook and follow up on outstanding matters.
* Identify special assignments and operational priorities for the day.
* Review hotel occupancy, functions, groups, VIP guests and other relevant daily information.
* Prepare for arrivals, including room allocations, amenities and documented special requests.
* Check Front Office equipment and report relevant issues.
* Maintain the cleanliness and presentation of the Front Office area.
* Report unusual occurrences or requests to the appropriate manager.
* Keep the Assistant Front Office Manager or Front Office Manager informed about relevant operational developments.
* Ensure a complete handover at the end of each shift so the incoming team has the information required for smooth operations.
* Remain familiar with hotel accident-prevention requirements, fire procedures and first aid procedures.
* Maintain a professional appearance and a friendly, positive manner throughout the shift.
* Support the day-to-day Front Office operation and perform assigned duties in accordance with hotel procedures.
Qualifications and Experience
* University degree in Hotel Management.
* Minimum 1 year of experience in a similar role within a 4-5 star hotel.
What Is In It For You
* Employee benefit card offering discounted rates at Accor properties worldwide.
* Learning programs through Accor Academies.
* Opportunities to develop your talent and grow within the property and across Accor.
* Opportunities to participate in Accor Corporate Social Responsibility activities, including Planet 21.
