Front Office Associate – Accor Hotels – Dubai, UAE
Posted date [2025-08-11]
(ID: 36814)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Front Office Associate – Accor Hotels – Dubai, UAE
Position Overview
Accor Hotels in Dubai is hiring a Front Office Associate to deliver outstanding guest service, ensure smooth front office operations, and uphold the highest hospitality standards. This role focuses on creating memorable guest experiences, maintaining accurate records, and ensuring operational efficiency.
Job Details
Location: UAE
Location City: Dubai
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full Time
Core Duties
Welcome guests with warmth and professionalism, managing check-ins and checkouts efficiently.
Respond to guest inquiries, reservations, and special requests promptly.
Provide accurate information on hotel services, amenities, and nearby attractions.
Record and fulfill guest preferences to personalize the experience.
Handle guest concerns promptly to maintain satisfaction and loyalty.
Maintain accurate guest records and process payments securely.
Use Opera Cloud PMS to manage bookings and room assignments.
Coordinate with housekeeping to ensure room readiness.
Handle cash, credit card transactions, and billing accurately.
Assist with night audit tasks when required.
Promote and enroll guests in Accor loyalty programs.
Candidate Requirements
Diploma or degree in Hospitality, Tourism, or related field.
1–2 years of front office or customer service experience, preferably in a hotel.
Fluency in English and Bahasa Indonesia; additional languages are a plus.
Proficiency in Opera Cloud PMS or similar systems.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Flexibility to work varied shifts, weekends, and holidays.
Why Join Us
Be part of Accor’s global hospitality network spanning 45+ brands in over 110 countries.
Access career development, training programs, and opportunities for international growth.
Enjoy employee benefits, recognition programs, and a supportive workplace culture.
About the Company
Accor is a leading hospitality group known for its dedication to service excellence, innovation, and responsible tourism. In Dubai, Accor Hotels blend modern comfort with exceptional guest service, offering unforgettable experiences in one of the world’s most vibrant cities.
Position Overview
Accor Hotels in Dubai is hiring a Front Office Associate to deliver outstanding guest service, ensure smooth front office operations, and uphold the highest hospitality standards. This role focuses on creating memorable guest experiences, maintaining accurate records, and ensuring operational efficiency.
Job Details
Location: UAE
Location City: Dubai
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full Time
Core Duties
Welcome guests with warmth and professionalism, managing check-ins and checkouts efficiently.
Respond to guest inquiries, reservations, and special requests promptly.
Provide accurate information on hotel services, amenities, and nearby attractions.
Record and fulfill guest preferences to personalize the experience.
Handle guest concerns promptly to maintain satisfaction and loyalty.
Maintain accurate guest records and process payments securely.
Use Opera Cloud PMS to manage bookings and room assignments.
Coordinate with housekeeping to ensure room readiness.
Handle cash, credit card transactions, and billing accurately.
Assist with night audit tasks when required.
Promote and enroll guests in Accor loyalty programs.
Candidate Requirements
Diploma or degree in Hospitality, Tourism, or related field.
1–2 years of front office or customer service experience, preferably in a hotel.
Fluency in English and Bahasa Indonesia; additional languages are a plus.
Proficiency in Opera Cloud PMS or similar systems.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Flexibility to work varied shifts, weekends, and holidays.
Why Join Us
Be part of Accor’s global hospitality network spanning 45+ brands in over 110 countries.
Access career development, training programs, and opportunities for international growth.
Enjoy employee benefits, recognition programs, and a supportive workplace culture.
About the Company
Accor is a leading hospitality group known for its dedication to service excellence, innovation, and responsible tourism. In Dubai, Accor Hotels blend modern comfort with exceptional guest service, offering unforgettable experiences in one of the world’s most vibrant cities.
