Front Office Executive – Novotel & Ibis Abu Dhabi Gate Hotels – Abu Dhabi, UAE
Posted date [2025-08-11]
(ID: 36812)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Front Office Executive – Novotel & Ibis Abu Dhabi Gate Hotels – Abu Dhabi, UAEPosition Overview
Novotel & Ibis Abu Dhabi Gate Hotels, part of the global Accor Group, are seeking an experienced Front Office Executive to deliver exceptional guest service, manage daily front desk operations, and ensure a smooth check-in and checkout experience. This role focuses on building strong guest relationships, optimizing occupancy, and ensuring service excellence in line with Accor’s hospitality standards.
Job Details
Location: UAE
Location City: Abu Dhabi
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Salary: 4000–6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full Time
Core Duties
Welcome guests warmly and handle check-in and checkout procedures professionally.
Maintain guest history records and follow up on guest requests to ensure satisfaction.
Promote hotel services, facilities, and local attractions to enhance the
guest experience.
Handle wake-up calls, messages, and information requests promptly.
Coordinate with other departments to ensure smooth guest service delivery.
Resolve guest concerns professionally, escalating to supervisors when necessary.
Prepare daily reports for arrivals, departures, VIPs, and in-house guests.
Ensure compliance with hotel cash handling and credit policies.
Maximize occupancy and room revenue through effective reservation handling.
Apply knowledge of the local area to recommend activities, shopping, and cultural attractions.
Candidate Requirements
University degree in Hotel Management or related field.
Minimum 3 years of experience in a similar role, preferably in 4-star or 5-star hotels.
Proficiency in Opera PMS.
Fluency in English; conversational Arabic preferred.
Good health, professional grooming, and a customer-focused attitude.
Strong communication, organizational, and problem-solving skills.
Why Join Us
Be part of Accor’s global network of over 45 brands, 5,600 hotels, and 10,000 restaurants in 110 countries.
Enjoy exclusive employee benefits, recognition programs, and career growth opportunities locally and internationally.
Work in a supportive environment where hospitality is a work of heart and professional development is encouraged.
About the Company
Accor is a world-leading hospitality group, recognized for its commitment to innovation, diversity, and sustainability. Novotel & Ibis Abu Dhabi Gate Hotels provide a welcoming and vibrant environment, combining modern amenities with Accor’s renowned service standards to create memorable guest experiences in the heart of Abu Dhabi.
Handle wake-up calls, messages, and information requests promptly.
Coordinate with other departments to ensure smooth guest service delivery.
Resolve guest concerns professionally, escalating to supervisors when necessary.
Prepare daily reports for arrivals, departures, VIPs, and in-house guests.
Ensure compliance with hotel cash handling and credit policies.
Maximize occupancy and room revenue through effective reservation handling.
Apply knowledge of the local area to recommend activities, shopping, and cultural attractions.
Candidate Requirements
University degree in Hotel Management or related field.
Minimum 3 years of experience in a similar role, preferably in 4-star or 5-star hotels.
Proficiency in Opera PMS.
Fluency in English; conversational Arabic preferred.
Good health, professional grooming, and a customer-focused attitude.
Strong communication, organizational, and problem-solving skills.
Why Join Us
Be part of Accor’s global network of over 45 brands, 5,600 hotels, and 10,000 restaurants in 110 countries.
Enjoy exclusive employee benefits, recognition programs, and career growth opportunities locally and internationally.
Work in a supportive environment where hospitality is a work of heart and professional development is encouraged.
About the Company
Accor is a world-leading hospitality group, recognized for its commitment to innovation, diversity, and sustainability. Novotel & Ibis Abu Dhabi Gate Hotels provide a welcoming and vibrant environment, combining modern amenities with Accor’s renowned service standards to create memorable guest experiences in the heart of Abu Dhabi.
