Front Office Manager – Holiday Inn Dubai Al Barsha – Dubai, UAE
Posted date [2025-10-03]
(ID: 38072)
 |
IHG Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG\'s hotels and corporate offices globally. Opportunities of all kinds are born at IHG |
Front Office Manager – Holiday Inn Dubai Al Barsha – Dubai, UAE
Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Front Office Manager to lead the front-of-house operations with professionalism and warmth. This role oversees guest arrivals, stays, and departures, ensuring seamless service delivery and consistent adherence to Holiday Inn brand standards.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Hospitality / Travel
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Oversee daily front office operations, ensuring smooth and welcoming guest experiences.
* Lead, mentor, and train the Front Office team to deliver high-quality service.
* Monitor guest feedback and Guest Love Scores to implement improvements in line with IHG standards.
* Implement guest recognition and loyalty-building programs.
* Collaborate with Housekeeping, F&B, and other departments to deliver seamless service.
* Resolve guest concerns with empathy, ensuring issues turn into positive experiences.
* Drive initiatives to improve operational efficiency and guest satisfaction.
* Ensure adherence to hotel policies, brand standards, and service protocols.
Ideal Profile
* Previous leadership experience in Front Office or Guest Services within a hotel environment.
* IHG brand experience preferred.
* Currently based in the UAE.
* Strong knowledge of IHG Guest Love tools and guest satisfaction metrics.
* Excellent leadership, communication, and problem-solving skills.
* Ability to manage high guest volumes while maintaining personalized service.
* Experience with hotel PMS systems, preferably OPERA.
Skills Set
* Front office operations and guest services.
* Team leadership and staff training.
* Guest feedback analysis and service improvement.
* PMS (OPERA) system expertise.
* Cross-departmental coordination.
Why Join Us
* Competitive salary with benefits package including full uniform, global staff discounts, and professional training.
* Work with a globally recognized hospitality brand.
* Opportunities for career growth and advancement within IHG Hotels & Resorts.
* Inclusive workplace culture that values diversity and well-being.
* Access to the IHG myWellbeing framework to support work-life balance and personal development.
About the Company
IHG Hotels & Resorts is one of the world’s leading hospitality groups with a diverse portfolio of brands including InterContinental, Crowne Plaza, voco, and Holiday Inn. Holiday Inn Dubai Al Barsha, located on Sheikh Zayed Road, offers 310 well-appointed rooms, vibrant dining outlets, and a reputation for warm, attentive service. Perfectly situated near Mall of the Emirates and Jumeirah’s beaches, the hotel is a landmark destination for both business and leisure travelers in Dubai.
Position Overview
Holiday Inn Dubai Al Barsha, part of IHG Hotels & Resorts, is seeking a Front Office Manager to lead the front-of-house operations with professionalism and warmth. This role oversees guest arrivals, stays, and departures, ensuring seamless service delivery and consistent adherence to Holiday Inn brand standards.
Job Details
Location: UAE
Location: Dubai
Industry: Hospitality and Tourism
Function: Hospitality / Travel
Salary: 9000–12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Oversee daily front office operations, ensuring smooth and welcoming guest experiences.
* Lead, mentor, and train the Front Office team to deliver high-quality service.
* Monitor guest feedback and Guest Love Scores to implement improvements in line with IHG standards.
* Implement guest recognition and loyalty-building programs.
* Collaborate with Housekeeping, F&B, and other departments to deliver seamless service.
* Resolve guest concerns with empathy, ensuring issues turn into positive experiences.
* Drive initiatives to improve operational efficiency and guest satisfaction.
* Ensure adherence to hotel policies, brand standards, and service protocols.
Ideal Profile
* Previous leadership experience in Front Office or Guest Services within a hotel environment.
* IHG brand experience preferred.
* Currently based in the UAE.
* Strong knowledge of IHG Guest Love tools and guest satisfaction metrics.
* Excellent leadership, communication, and problem-solving skills.
* Ability to manage high guest volumes while maintaining personalized service.
* Experience with hotel PMS systems, preferably OPERA.
Skills Set
* Front office operations and guest services.
* Team leadership and staff training.
* Guest feedback analysis and service improvement.
* PMS (OPERA) system expertise.
* Cross-departmental coordination.
Why Join Us
* Competitive salary with benefits package including full uniform, global staff discounts, and professional training.
* Work with a globally recognized hospitality brand.
* Opportunities for career growth and advancement within IHG Hotels & Resorts.
* Inclusive workplace culture that values diversity and well-being.
* Access to the IHG myWellbeing framework to support work-life balance and personal development.
About the Company
IHG Hotels & Resorts is one of the world’s leading hospitality groups with a diverse portfolio of brands including InterContinental, Crowne Plaza, voco, and Holiday Inn. Holiday Inn Dubai Al Barsha, located on Sheikh Zayed Road, offers 310 well-appointed rooms, vibrant dining outlets, and a reputation for warm, attentive service. Perfectly situated near Mall of the Emirates and Jumeirah’s beaches, the hotel is a landmark destination for both business and leisure travelers in Dubai.
