Front Office Supervisor - Reception Services
Posted date [2026-07-28]
(ID: 48720)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Job Description and Requirements
Front Office Supervisor - Reception ServicesJob Snapshot
Role: Front Office Supervisor - Reception Services
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk-Reception
Experience: Minimum 3 years in a similar role
Job Type: Full-time
Position Overview
Accor is hiring a Front Office Supervisor - Reception Services in Dubai, United Arab Emirates, for a Hospitality position supporting reception and guest services at Rixos The Palm. The role manages arrival and departure processes, supervises front desk activities and maintains accurate guest, reservation and financial records throughout each shift.
Job Details
Country: United Arab Emirates
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 4000-6500
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Context
The Front Office Supervisor connects guest-facing service with the daily control of reception operations. The position coordinates room readiness,
monitors employee performance, handles operational concerns and provides clear handovers so that guests receive reliable assistance throughout their stay.
Key Responsibilities
* Review daily arrival information, room allocations, amenities and individual guest preferences.
* Welcome arriving guests and complete registration and check-in procedures.
* Confirm that guest profiles and reservation details are correctly entered in the hotel system.
* Manage front desk cashiering, account settlements and foreign exchange transactions.
* Assist with night audit duties and verify relevant financial documentation when assigned.
* Process walk-in bookings and telephone reservations when the Reservations department is closed.
* Respond to guest questions, requests and service enquiries in a courteous and timely manner.
* Take ownership of complaints and coordinate immediate action with the responsible department.
* Issue guest room key cards and follow established access-control and security procedures.
* Record and deliver guest messages accurately.
* Support the information counter, business centre and foreign exchange services as required.
* Check paymaster accounts and report findings to the Front Office Manager.
* Review the reception logbook and follow up on incomplete tasks, pending requests and daily assignments.
* Monitor hotel occupancy, scheduled events, group movements and priority guest arrivals.
* Prepare and organize daily reception reports and supporting documents.
* Update the operational logbook with complete and accurate shift information.
* Conduct structured handovers so the next team understands unresolved matters and service priorities.
* Check front office equipment and arrange timely reporting of faults or operational problems.
* Supervise daily reception activities and communicate important developments to front office management.
* Observe employee performance and provide coaching to improve service delivery.
* Follow hotel fire safety, first aid and emergency procedures.
* Coordinate Front Office operating standards according to established Rixos procedures.
* Maintain professional grooming and a friendly, composed manner throughout the shift.
* Keep current knowledge of hotel facilities, promotions, events and daily activities.
* Participate in scheduled training and maintain respectful cooperation with other departments.
Ideal Profile
Applicants should possess a university degree in Hotel Management and at least three years of experience in a similar front office position. Strong leadership, interpersonal and employee-training abilities are required. The suitable candidate will communicate confidently with guests, manage several priorities simultaneously and remain professional during demanding operational periods.
Skills Set
* Hotel reception operations
* Guest registration and check-in
* Property management systems
* Cashiering and payment settlement
* Foreign exchange processing
* Night audit procedures
* Reservations handling
* Room assignment coordination
* Guest profile management
* Complaint handling and service recovery
* Key-card security control
* Reception reporting
* Shift handover preparation
* Front desk team supervision
* Employee coaching
* Emergency procedure awareness
* Hotel product knowledge
Why Join Us
This opportunity provides a clear route for developing front office leadership and guest-service expertise within an established international Hospitality group. Accor offers employee hotel discounts, professional learning through its Academies, opportunities for progression across properties and involvement in corporate social responsibility initiatives.
About the Company
Accor is an international hospitality group with more than 45 hotel brands and a global network of hotels, restaurants and lifestyle destinations. The company promotes responsible hospitality, inclusive workplaces, professional development and career mobility across its properties and brands.
Key Responsibilities
* Review daily arrival information, room allocations, amenities and individual guest preferences.
* Welcome arriving guests and complete registration and check-in procedures.
* Confirm that guest profiles and reservation details are correctly entered in the hotel system.
* Manage front desk cashiering, account settlements and foreign exchange transactions.
* Assist with night audit duties and verify relevant financial documentation when assigned.
* Process walk-in bookings and telephone reservations when the Reservations department is closed.
* Respond to guest questions, requests and service enquiries in a courteous and timely manner.
* Take ownership of complaints and coordinate immediate action with the responsible department.
* Issue guest room key cards and follow established access-control and security procedures.
* Record and deliver guest messages accurately.
* Support the information counter, business centre and foreign exchange services as required.
* Check paymaster accounts and report findings to the Front Office Manager.
* Review the reception logbook and follow up on incomplete tasks, pending requests and daily assignments.
* Monitor hotel occupancy, scheduled events, group movements and priority guest arrivals.
* Prepare and organize daily reception reports and supporting documents.
* Update the operational logbook with complete and accurate shift information.
* Conduct structured handovers so the next team understands unresolved matters and service priorities.
* Check front office equipment and arrange timely reporting of faults or operational problems.
* Supervise daily reception activities and communicate important developments to front office management.
* Observe employee performance and provide coaching to improve service delivery.
* Follow hotel fire safety, first aid and emergency procedures.
* Coordinate Front Office operating standards according to established Rixos procedures.
* Maintain professional grooming and a friendly, composed manner throughout the shift.
* Keep current knowledge of hotel facilities, promotions, events and daily activities.
* Participate in scheduled training and maintain respectful cooperation with other departments.
Ideal Profile
Applicants should possess a university degree in Hotel Management and at least three years of experience in a similar front office position. Strong leadership, interpersonal and employee-training abilities are required. The suitable candidate will communicate confidently with guests, manage several priorities simultaneously and remain professional during demanding operational periods.
Skills Set
* Hotel reception operations
* Guest registration and check-in
* Property management systems
* Cashiering and payment settlement
* Foreign exchange processing
* Night audit procedures
* Reservations handling
* Room assignment coordination
* Guest profile management
* Complaint handling and service recovery
* Key-card security control
* Reception reporting
* Shift handover preparation
* Front desk team supervision
* Employee coaching
* Emergency procedure awareness
* Hotel product knowledge
Why Join Us
This opportunity provides a clear route for developing front office leadership and guest-service expertise within an established international Hospitality group. Accor offers employee hotel discounts, professional learning through its Academies, opportunities for progression across properties and involvement in corporate social responsibility initiatives.
About the Company
Accor is an international hospitality group with more than 45 hotel brands and a global network of hotels, restaurants and lifestyle destinations. The company promotes responsible hospitality, inclusive workplaces, professional development and career mobility across its properties and brands.
