Front Office Team Member - Guest Services
Posted date [2025-05-25]
(ID: 35057)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Front Office Team Member - Guest Services
Join Accor in London, England, as a Front Office Team Member and be the welcoming face that shapes first impressions for our guests. In this key hospitality role, you will ensure every arrival and departure is smooth, professional, and infused with personal care. If you are service-driven and enjoy creating memorable guest experiences, this is your chance to thrive in a global hotel group that values passion and individuality.
Job Location: London, England, United Kingdom
Industry: Hospitality
Function: Front Desk / Reception
Salary: 2000-2200 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Deliver five-star moments from the front line of one of the world’s leading hospitality brands.
Key Responsibilities
* Welcome guests with warmth, perform check-in and check-out efficiently
* Handle guest requests, inquiries, and complaints with professionalism
* Maintain guest records and manage room assignments using Opera or similar systems
* Promote hotel services and facilities to enhance guest satisfaction
* Manage payments, billing, and account settlements accurately
* Upsell services and rooms where appropriate to maximize guest experience
* Ensure the front desk area remains organized, clean, and presentable
* Collaborate with housekeeping and other departments to ensure seamless service
Job Requirements
* A natural service-oriented attitude and genuine passion for hospitality
* Fluency in English; knowledge of additional languages is a plus
* Experience with hotel software systems such as Opera preferred
* Ability to handle pressure in a fast-paced environment with grace
* Friendly demeanor and excellent communication skills
* Prior experience in a similar front office or guest services role is advantageous
What We Offer
* Competitive compensation package
* Employee benefit card for discounted rates at Accor hotels globally
* Complimentary UK hotel stays through Bonus Breaks (subject to availability)
* Extensive learning programs via our Academies
* Career development pathways within Accor\'s global network
* Corporate Social Responsibility engagement through programs like Green Key
* A collaborative and inclusive work culture where your individuality is celebrated
About the Company – Accor
Accor is a global leader in hospitality, encompassing over 45 brands and more than 5,600 hotels in 110 countries. At Accor, you become a Heartist®—someone who delivers hospitality from the heart. With opportunities to grow, explore, and express your personality, Accor empowers every team member to create meaningful experiences for guests, colleagues, and communities. Join us and write your own chapter in a global story of responsible hospitality.
Join Accor in London, England, as a Front Office Team Member and be the welcoming face that shapes first impressions for our guests. In this key hospitality role, you will ensure every arrival and departure is smooth, professional, and infused with personal care. If you are service-driven and enjoy creating memorable guest experiences, this is your chance to thrive in a global hotel group that values passion and individuality.
Job Location: London, England, United Kingdom
Industry: Hospitality
Function: Front Desk / Reception
Salary: 2000-2200 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Deliver five-star moments from the front line of one of the world’s leading hospitality brands.
Key Responsibilities
* Welcome guests with warmth, perform check-in and check-out efficiently
* Handle guest requests, inquiries, and complaints with professionalism
* Maintain guest records and manage room assignments using Opera or similar systems
* Promote hotel services and facilities to enhance guest satisfaction
* Manage payments, billing, and account settlements accurately
* Upsell services and rooms where appropriate to maximize guest experience
* Ensure the front desk area remains organized, clean, and presentable
* Collaborate with housekeeping and other departments to ensure seamless service
Job Requirements
* A natural service-oriented attitude and genuine passion for hospitality
* Fluency in English; knowledge of additional languages is a plus
* Experience with hotel software systems such as Opera preferred
* Ability to handle pressure in a fast-paced environment with grace
* Friendly demeanor and excellent communication skills
* Prior experience in a similar front office or guest services role is advantageous
What We Offer
* Competitive compensation package
* Employee benefit card for discounted rates at Accor hotels globally
* Complimentary UK hotel stays through Bonus Breaks (subject to availability)
* Extensive learning programs via our Academies
* Career development pathways within Accor\'s global network
* Corporate Social Responsibility engagement through programs like Green Key
* A collaborative and inclusive work culture where your individuality is celebrated
About the Company – Accor
Accor is a global leader in hospitality, encompassing over 45 brands and more than 5,600 hotels in 110 countries. At Accor, you become a Heartist®—someone who delivers hospitality from the heart. With opportunities to grow, explore, and express your personality, Accor empowers every team member to create meaningful experiences for guests, colleagues, and communities. Join us and write your own chapter in a global story of responsible hospitality.
