Guest Experience Expert - Rooms and Guest Services Operations Job Vacancy in UAE Dubai
Posted date [2025-06-12]
(ID: 35446)
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Guest Experience Expert - Rooms and Guest Services Operations
Job Overview
W Dubai – The Palm is hiring a Guest Experience Expert to deliver seamless service and unforgettable guest moments. This role is central to front-of-house operations, focusing on welcoming guests, managing requests, and ensuring a smooth hotel experience. It’s perfect for individuals who are energetic, customer-focused, and passionate about luxury hospitality.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms and Guest Services Operations
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Guest Experience Expert, you will ensure every guest interaction is memorable and aligned with the brand\'s high standards. From check-in to check-out, you will manage operational needs, provide personalized service, and maintain professionalism at all times. The role demands mobility, clear communication, and a warm approach to hospitality.
Key Responsibilities
* Greet and assist guests with check-in, check-out, and ongoing needs
* Respond to service requests efficiently and with a positive attitude
* Provide local insights, directions, and personalized recommendations
* Maintain accurate records and process transactions swiftly
* Collaborate with other departments to ensure a seamless guest journey
* Ensure all standards related to safety, confidentiality, and service quality are met
* Maintain a professional appearance and positive demeanor throughout your shift
Job Requirements
* High school diploma or equivalent
* At least 1 year of experience in a guest-facing or customer service role
* Strong interpersonal and communication skills
* Ability to handle multiple tasks and remain composed under pressure
* Physically able to stand, walk, and move items under 10 pounds as needed
* Fluent in English; other languages are a plus
What We Offer
* Competitive tax-free salary with accommodation, meals, and transport
* Marriott International travel and dining discounts
* Career development and global transfer opportunities
* Employee wellness programs and recognition rewards
* A diverse and inclusive work culture in a luxury setting
About the Company
W Dubai – The Palm is part of Marriott International’s luxury lifestyle brand W Hotels, known for its innovative design, vibrant social scene, and guest-centric philosophy. Located on the iconic Palm Jumeirah, W Dubai offers exceptional hospitality driven by creativity, boldness, and attention to detail. Join a global brand where you can grow, belong, and make an impact in one of the world’s most exciting hospitality environments.
Job Overview
W Dubai – The Palm is hiring a Guest Experience Expert to deliver seamless service and unforgettable guest moments. This role is central to front-of-house operations, focusing on welcoming guests, managing requests, and ensuring a smooth hotel experience. It’s perfect for individuals who are energetic, customer-focused, and passionate about luxury hospitality.
Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms and Guest Services Operations
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Guest Experience Expert, you will ensure every guest interaction is memorable and aligned with the brand\'s high standards. From check-in to check-out, you will manage operational needs, provide personalized service, and maintain professionalism at all times. The role demands mobility, clear communication, and a warm approach to hospitality.
Key Responsibilities
* Greet and assist guests with check-in, check-out, and ongoing needs
* Respond to service requests efficiently and with a positive attitude
* Provide local insights, directions, and personalized recommendations
* Maintain accurate records and process transactions swiftly
* Collaborate with other departments to ensure a seamless guest journey
* Ensure all standards related to safety, confidentiality, and service quality are met
* Maintain a professional appearance and positive demeanor throughout your shift
Job Requirements
* High school diploma or equivalent
* At least 1 year of experience in a guest-facing or customer service role
* Strong interpersonal and communication skills
* Ability to handle multiple tasks and remain composed under pressure
* Physically able to stand, walk, and move items under 10 pounds as needed
* Fluent in English; other languages are a plus
What We Offer
* Competitive tax-free salary with accommodation, meals, and transport
* Marriott International travel and dining discounts
* Career development and global transfer opportunities
* Employee wellness programs and recognition rewards
* A diverse and inclusive work culture in a luxury setting
About the Company
W Dubai – The Palm is part of Marriott International’s luxury lifestyle brand W Hotels, known for its innovative design, vibrant social scene, and guest-centric philosophy. Located on the iconic Palm Jumeirah, W Dubai offers exceptional hospitality driven by creativity, boldness, and attention to detail. Join a global brand where you can grow, belong, and make an impact in one of the world’s most exciting hospitality environments.
