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Guest Experience Expert - Rooms and Guest Services

Job Overview
La Ville Hotel & Suites CITY WALK Dubai, part of Marriott’s Autograph Collection, is hiring a Guest Experience Expert to join its dynamic hospitality team. This guest-facing role ensures a seamless check-in/check-out experience while delivering personalized service that enhances each guest’s stay in Dubai’s iconic lifestyle destination.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Guest Experience Expert at La Ville Hotel & Suites, you’ll be the friendly face guests see when they arrive and the helpful voice guiding them through their stay. Your role is more than front-desk duties—it\'s about curating an atmosphere of genuine welcome, creating memorable moments, and anticipating guests’ needs in a luxury boutique hotel setting.

Key Responsibilities

* Manage check-in and check-out procedures with professionalism and accuracy
* Deliver warm, efficient, and intuitive service throughout the guest journey
* Address guest inquiries, requests, and complaints in a prompt and courteous manner
* Share local recommendations and hotel offerings that enhance the guest experience
* Support front office operations, including handling reports and maintaining records
* Ensure personal appearance and communication reflect Marriott’s quality standards
* Operate in accordance with safety, confidentiality, and company policies
* Assist with luggage handling, reservations, or concierge duties as needed

Job Requirements

* High school diploma or G.E.D. equivalent
* No prior hotel experience required—training will be provided
* Positive, proactive attitude with excellent interpersonal skills
* Ability to work on your feet and handle light physical tasks
* Strong communication and multitasking abilities
* Willingness to learn and grow in a luxury hospitality environment

What We Offer

* Competitive salary, accommodation, and meals during duty
* Global Marriott travel and dining discounts at over 8,000 properties
* Tailored training programs and cross-brand growth opportunities
* Diverse and inclusive team culture focused on well-being and development
* Career progression in Marriott International’s global portfolio
* A chance to be part of one of Dubai’s most stylish boutique hotels

About the Company
Autograph Collection Hotels by Marriott International celebrates individuality through a curated collection of independent properties with bold personalities. La Ville Hotel & Suites CITY WALK Dubai exemplifies this spirit with its chic design, urban ambiance, and personalized service. Nestled in one of Dubai’s trendiest destinations, the hotel offers immersive guest experiences and rewarding hospitality careers for those who thrive on creativity, connection, and excellence.

Job Title Guest Experience Expert - Rooms and Guest Services Job Description Guest Experience Expert - Rooms and Guest Services Job Overview La Ville Hotel & Suites CITY WALK Dubai, part of Marriott’s Autograph Collection, is hiring a Guest Experience Expert to join its dynamic hospitality team. This guest-facing role ensures a seamless check-in/check-out experience while delivering personalized service that enhances each guest’s stay in Dubai’s iconic lifestyle destination. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Hospitality / Travel Salary: 4000-6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Guest Experience Expert at La Ville Hotel & Suites, you’ll be the friendly face guests see when they arrive and the helpful voice guiding them through their stay. Your role is more than front-desk duties—it\'s about curating an atmosphere of genuine welcome, creating memorable moments, and anticipating guests’ needs in a luxury boutique hotel setting. Key Responsibilities * Manage check-in and check-out procedures with professionalism and accuracy * Deliver warm, efficient, and intuitive service throughout the guest journey * Address guest inquiries, requests, and complaints in a prompt and courteous manner * Share local recommendations and hotel offerings that enhance the guest experience * Support front office operations, including handling reports and maintaining records * Ensure personal appearance and communication reflect Marriott’s quality standards * Operate in accordance with safety, confidentiality, and company policies * Assist with luggage handling, reservations, or concierge duties as needed Job Requirements * High school diploma or G.E.D. equivalent * No prior hotel experience required—training will be provided * Positive, proactive attitude with excellent interpersonal skills * Ability to work on your feet and handle light physical tasks * Strong communication and multitasking abilities * Willingness to learn and grow in a luxury hospitality environment What We Offer * Competitive salary, accommodation, and meals during duty * Global Marriott travel and dining discounts at over 8,000 properties * Tailored training programs and cross-brand growth opportunities * Diverse and inclusive team culture focused on well-being and development * Career progression in Marriott International’s global portfolio * A chance to be part of one of Dubai’s most stylish boutique hotels About the Company Autograph Collection Hotels by Marriott International celebrates individuality through a curated collection of independent properties with bold personalities. La Ville Hotel & Suites CITY WALK Dubai exemplifies this spirit with its chic design, urban ambiance, and personalized service. Nestled in one of Dubai’s trendiest destinations, the hotel offers immersive guest experiences and rewarding hospitality careers for those who thrive on creativity, connection, and excellence. Post Details

Job Start Date 1970-01-01 Salary from 4000.00 Salary to 6000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Hospitality & Tourism Employers Details Company Marriott Contact Person HRM Designation HR Telephone 18006277468 Email anto.rajmarriott.com