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Guest Experience Expert - Rooms and Guest Services

Job Overview
The St. Regis Downtown Dubai is seeking a dedicated Guest Experience Expert - Rooms and Guest Services to ensure each guest enjoys a seamless and elevated stay. This front-facing position plays a key role in delivering personalized, high-standard service that aligns with the St. Regis legacy of excellence.

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Rooms & Guest Services Operations
Salary: 3500-4500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Job Overview
As a Guest Experience Expert, you will be the face of the St. Regis Downtown Dubai guest journey—from check-in to departure. This role is designed for someone who enjoys interacting with people, managing requests with discretion, and ensuring each detail of the guest experience is handled smoothly and professionally.

Key Responsibilities

* Welcome and check-in guests, ensuring all details are accurate and preferences noted
* Handle guest requests promptly and with attention to quality
* Provide information about the hotel, amenities, and local attractions
* Process check-outs and resolve billing or service issues as needed
* Complete necessary documentation and daily operational reports
* Maintain confidentiality and protect guest and company data
* Follow safety and operational standards
* Assist with any additional front office duties as assigned

Job Requirements

* High school diploma or GED equivalent
* Previous hospitality or customer service experience preferred
* Excellent interpersonal and communication skills
* Ability to stand for extended periods and perform physical tasks
* Strong attention to detail, discretion, and guest satisfaction
* Familiarity with hotel systems or willingness to learn quickly

What We Offer

* Competitive compensation and hotel benefits
* Global Marriott International career opportunities
* Training and development programs tailored to growth
* Complimentary meals, uniforms, and other on-duty benefits
* Access to exclusive hotel and travel discounts

About the Company
Located on the Dubai Water Canal, The St. Regis Downtown Dubai is a premier destination that reflects the legacy of the St. Regis brand—blending classic elegance with modern sophistication. As part of Marriott International, we are committed to fostering a work culture built on respect, inclusion, and opportunity. Join a team that values excellence, and contribute to experiences that go beyond expectations.

Job Title Guest Experience Expert - Rooms and Guest Services Job Description Guest Experience Expert - Rooms and Guest Services Job Overview The St. Regis Downtown Dubai is seeking a dedicated Guest Experience Expert - Rooms and Guest Services to ensure each guest enjoys a seamless and elevated stay. This front-facing position plays a key role in delivering personalized, high-standard service that aligns with the St. Regis legacy of excellence. Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Rooms & Guest Services Operations Salary: 3500-4500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview As a Guest Experience Expert, you will be the face of the St. Regis Downtown Dubai guest journey—from check-in to departure. This role is designed for someone who enjoys interacting with people, managing requests with discretion, and ensuring each detail of the guest experience is handled smoothly and professionally. Key Responsibilities * Welcome and check-in guests, ensuring all details are accurate and preferences noted * Handle guest requests promptly and with attention to quality * Provide information about the hotel, amenities, and local attractions * Process check-outs and resolve billing or service issues as needed * Complete necessary documentation and daily operational reports * Maintain confidentiality and protect guest and company data * Follow safety and operational standards * Assist with any additional front office duties as assigned Job Requirements * High school diploma or GED equivalent * Previous hospitality or customer service experience preferred * Excellent interpersonal and communication skills * Ability to stand for extended periods and perform physical tasks * Strong attention to detail, discretion, and guest satisfaction * Familiarity with hotel systems or willingness to learn quickly What We Offer * Competitive compensation and hotel benefits * Global Marriott International career opportunities * Training and development programs tailored to growth * Complimentary meals, uniforms, and other on-duty benefits * Access to exclusive hotel and travel discounts About the Company Located on the Dubai Water Canal, The St. Regis Downtown Dubai is a premier destination that reflects the legacy of the St. Regis brand—blending classic elegance with modern sophistication. As part of Marriott International, we are committed to fostering a work culture built on respect, inclusion, and opportunity. Join a team that values excellence, and contribute to experiences that go beyond expectations. Post Details

Job Start Date 1970-01-01 Salary from 3500.00 Salary to 4500.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Guest Services-Concierge Employers Details Company Marriott Contact Person HRM Designation HR Telephone 18006277468 Email anto.rajmarriott.com