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Guest Experience Expert – Sheraton Mall of the Emirates – Dubai, UAE

Position Overview
This role supports the front-of-house operations by assisting guests with check-ins, inquiries, and daily service needs. As a Guest Experience Expert, you help create smooth, welcoming, and satisfying stays for guests at Sheraton Mall of the Emirates, ensuring every interaction contributes to a memorable hospitality experience.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality & Hotels
Function: Guest Services & Front Office
Salary: 3500–5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities
Assist guests with check-in, check-out, and general service requests
Provide information about hotel facilities, local attractions, and services
Ensure smooth coordination between front office, housekeeping, and other teams
Handle guest concerns professionally and escalate when needed
Support daily lobby operations and maintain guest flow
Prepare reports, update guest information, and complete documentation
Respond promptly to guest inquiries through phone, email, or in person
Ensure guest requests are handled accurately and efficiently
Maintain cleanliness and organization of the front desk area
Contribute to creating a warm, welcoming atmosphere for all guests

Ideal Profile
Previous experience in guest services or front office preferred
Good communication and customer service skills
Ability to multitask in a fast-paced environment
Positive, friendly, and service-oriented personality
Comfortable standing, walking, and moving around during shifts
Attention to detail and problem-solving abilities

Skills Set
Customer handling and service etiquette
Front desk operations knowledge
Communication and interpersonal skills
Basic administrative and reporting skills
Team collaboration and coordination
Time management and organization

Why Join Us
Work in a globally recognized hospitality brand
Supportive culture focused on career growth and development
Opportunities to learn cross-department skills
Be part of a dynamic and diverse hotel team
Strong commitment to employee well-being and professional growth

About the Company
Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International’s global portfolio, known for its welcoming spirit and exceptional guest service standards. The hotel connects modern hospitality with meaningful guest experiences, offering a collaborative work environment where team members grow, succeed, and deliver memorable stays to travelers from around the world.

Job Title Guest Experience Expert – Sheraton Mall of the Emirates – Dubai, UAE Job Description Guest Experience Expert – Sheraton Mall of the Emirates – Dubai, UAE Position Overview This role supports the front-of-house operations by assisting guests with check-ins, inquiries, and daily service needs. As a Guest Experience Expert, you help create smooth, welcoming, and satisfying stays for guests at Sheraton Mall of the Emirates, ensuring every interaction contributes to a memorable hospitality experience. Job Details Country: UAE City: Dubai Industry: Hospitality & Hotels Function: Guest Services & Front Office Salary: 3500–5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities Assist guests with check-in, check-out, and general service requests Provide information about hotel facilities, local attractions, and services Ensure smooth coordination between front office, housekeeping, and other teams Handle guest concerns professionally and escalate when needed Support daily lobby operations and maintain guest flow Prepare reports, update guest information, and complete documentation Respond promptly to guest inquiries through phone, email, or in person Ensure guest requests are handled accurately and efficiently Maintain cleanliness and organization of the front desk area Contribute to creating a warm, welcoming atmosphere for all guests Ideal Profile Previous experience in guest services or front office preferred Good communication and customer service skills Ability to multitask in a fast-paced environment Positive, friendly, and service-oriented personality Comfortable standing, walking, and moving around during shifts Attention to detail and problem-solving abilities Skills Set Customer handling and service etiquette Front desk operations knowledge Communication and interpersonal skills Basic administrative and reporting skills Team collaboration and coordination Time management and organization Why Join Us Work in a globally recognized hospitality brand Supportive culture focused on career growth and development Opportunities to learn cross-department skills Be part of a dynamic and diverse hotel team Strong commitment to employee well-being and professional growth About the Company Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International’s global portfolio, known for its welcoming spirit and exceptional guest service standards. The hotel connects modern hospitality with meaningful guest experiences, offering a collaborative work environment where team members grow, succeed, and deliver memorable stays to travelers from around the world. Post Details

Job Start Date Salary from 3500.00 Salary to 5000.00 Number of Vacancies 1 Location Job Location -> UAE Dubai Location City Dubai

Desired Candidate's Profile Gender No Preference Nationality Candidate Current Location Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Hospitality Job Function Job Functions -> Guest Services-Concierge Employers Details Company Marriott Contact Person HRM Designation HR Telephone 18006277468 Email anto.rajmarriott.com