Guest Relations Agent – Accor Dubai, UAE
Posted date [2025-09-15]
(ID: 37689)
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For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Guest Relations Agent – Accor Dubai, UAE
Role Summary
The Guest Relations Agent – Accor Dubai will be based at Rixos The Palm, a luxury family beach destination on Palm Jumeirah. The role is focused on delivering exceptional guest service, ensuring VIP arrivals and departures run smoothly, and maintaining personalized communication with guests to enhance their overall stay. This position is essential in upholding Accor’s high service standards and creating memorable guest experiences.
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 5000–7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Greet and assist guests with personalized, attentive service
* Respond promptly to guest requests, questions, and special needs
* Anticipate guest requirements and deliver proactive solutions
* Coordinate all VIP arrivals, departures, and special requests
* Handle and resolve guest complaints with professionalism and care
* Maintain strong communication between guests and hotel staff
* Promote hotel amenities, services, and special programs
* Ensure guest satisfaction through follow-ups and feedback collection
Ideal Profile
* Previous experience in guest relations or customer service within hospitality
* Diploma or degree in Hospitality Management, Business Administration, or related field
* Excellent communication, active listening, and problem-solving skills
* Flexible to work varying schedules including weekends and holidays
* Professional, well-groomed, and highly responsible
* Fluency in English required; proficiency in German is an advantage
Why Join Us
* Be part of Accor, a global leader in hospitality with limitless opportunities
* Work in a multi-awarded resort environment on Palm Jumeirah
* Access to training, development, and career progression programs
* Competitive salary with staff benefits and lifestyle perks
* Opportunity to grow within a supportive, multicultural team
About the Company
Accor is one of the world’s leading hospitality groups, bringing together over 45 brands and 5,500 hotels globally. In Dubai, Accor operates a portfolio of award-winning properties including Rixos The Palm, renowned for its luxury beachside setting and family-friendly experiences. As a Heartist, every team member is empowered to deliver heartfelt hospitality and contribute to Accor’s vision of responsible, innovative, and guest-focused service.
Role Summary
The Guest Relations Agent – Accor Dubai will be based at Rixos The Palm, a luxury family beach destination on Palm Jumeirah. The role is focused on delivering exceptional guest service, ensuring VIP arrivals and departures run smoothly, and maintaining personalized communication with guests to enhance their overall stay. This position is essential in upholding Accor’s high service standards and creating memorable guest experiences.
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 5000–7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You’ll Do
* Greet and assist guests with personalized, attentive service
* Respond promptly to guest requests, questions, and special needs
* Anticipate guest requirements and deliver proactive solutions
* Coordinate all VIP arrivals, departures, and special requests
* Handle and resolve guest complaints with professionalism and care
* Maintain strong communication between guests and hotel staff
* Promote hotel amenities, services, and special programs
* Ensure guest satisfaction through follow-ups and feedback collection
Ideal Profile
* Previous experience in guest relations or customer service within hospitality
* Diploma or degree in Hospitality Management, Business Administration, or related field
* Excellent communication, active listening, and problem-solving skills
* Flexible to work varying schedules including weekends and holidays
* Professional, well-groomed, and highly responsible
* Fluency in English required; proficiency in German is an advantage
Why Join Us
* Be part of Accor, a global leader in hospitality with limitless opportunities
* Work in a multi-awarded resort environment on Palm Jumeirah
* Access to training, development, and career progression programs
* Competitive salary with staff benefits and lifestyle perks
* Opportunity to grow within a supportive, multicultural team
About the Company
Accor is one of the world’s leading hospitality groups, bringing together over 45 brands and 5,500 hotels globally. In Dubai, Accor operates a portfolio of award-winning properties including Rixos The Palm, renowned for its luxury beachside setting and family-friendly experiences. As a Heartist, every team member is empowered to deliver heartfelt hospitality and contribute to Accor’s vision of responsible, innovative, and guest-focused service.
