Guest Relations Agent (German Speaker) Job Vacancy in UAE Dubai
Posted date [2025-02-23]
(ID: 33598)
 |
For more than half a century, Accor has been continuously reinventing the hospitality business by making daring moves and challenging the status quo. Innovation, adaptability, and resilience are part of our DNA. Hand in hand with our partners, owners and all stakeholders, we anticipate and respond to global shifts and clients’ evolving needs, fostering growth and building value while honoring our responsibility and working in harmony with our commitment to a sustainable future.... |
Guest Relations Agent (German Speaker)
Step into an exciting role as a Guest Relations Agent (German Speaker) at Rixos The Palm Dubai Hotel & Suites, where you will be the face of exceptional guest experiences. In this dynamic position, you will anticipate guest needs, resolve inquiries, and ensure satisfaction through personalized and heartfelt interactions. This role is perfect for bilingual hospitality professionals looking to enhance guest experiences at a luxurious beach destination on the iconic Palm Jumeirah.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Respond to guest inquiries, needs, and requests in both English and German, ensuring satisfaction and positive experiences.
- Anticipate guest needs and provide personalized solutions to enhance their overall stay.
- Actively listen and resolve guest complaints promptly and professionally with empathy and care.
- Oversee and coordinate all arrivals and departures of special guests (VIPs) for a seamless experience.
- Coordinate and manage communication between guests and staff, ensuring smooth operations.
- Promote all hotel amenities, services, and programs to enhance guest satisfaction.
- Build and maintain strong relationships with guests to ensure repeat visits and brand loyalty.
- Collaborate with various departments to deliver personalized guest experiences.
- Maintain a professional and polished demeanor while interacting with guests.
- Provide accurate information about hotel facilities, local attractions, and services.
Requirements:
Education and Experience:
- Relevant experience as a Guest Relations Agent or in a similar customer-facing role is preferred.
- Diploma/BS degree in hospitality management, business administration, or a related field is an advantage.
- Excellent communication skills in both English and German.
- Strong problem-solving abilities with outstanding active listening and interpersonal skills.
- Highly responsible, reliable, and able to maintain a professional presentation.
- Proven ability to build rapport and engage with guests from diverse backgrounds.
- Ability to work flexible hours, including weekends and public holidays.
- Positive attitude and a passion for delivering exceptional guest experiences.
- Knowledge of hotel operations, amenities, and local attractions is a plus.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to meeting all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
Step into an exciting role as a Guest Relations Agent (German Speaker) at Rixos The Palm Dubai Hotel & Suites, where you will be the face of exceptional guest experiences. In this dynamic position, you will anticipate guest needs, resolve inquiries, and ensure satisfaction through personalized and heartfelt interactions. This role is perfect for bilingual hospitality professionals looking to enhance guest experiences at a luxurious beach destination on the iconic Palm Jumeirah.
Job Location: Dubai, United Arab Emirates
Job Type: Full-Time
Job Industry: Hospitality – Luxury Lifestyle
Job Function: Guest Relations and Customer Service
Salary: Negotiable
Gender: Any
Key Responsibilities:
- Respond to guest inquiries, needs, and requests in both English and German, ensuring satisfaction and positive experiences.
- Anticipate guest needs and provide personalized solutions to enhance their overall stay.
- Actively listen and resolve guest complaints promptly and professionally with empathy and care.
- Oversee and coordinate all arrivals and departures of special guests (VIPs) for a seamless experience.
- Coordinate and manage communication between guests and staff, ensuring smooth operations.
- Promote all hotel amenities, services, and programs to enhance guest satisfaction.
- Build and maintain strong relationships with guests to ensure repeat visits and brand loyalty.
- Collaborate with various departments to deliver personalized guest experiences.
- Maintain a professional and polished demeanor while interacting with guests.
- Provide accurate information about hotel facilities, local attractions, and services.
Requirements:
Education and Experience:
- Relevant experience as a Guest Relations Agent or in a similar customer-facing role is preferred.
- Diploma/BS degree in hospitality management, business administration, or a related field is an advantage.
- Excellent communication skills in both English and German.
- Strong problem-solving abilities with outstanding active listening and interpersonal skills.
- Highly responsible, reliable, and able to maintain a professional presentation.
- Proven ability to build rapport and engage with guests from diverse backgrounds.
- Ability to work flexible hours, including weekends and public holidays.
- Positive attitude and a passion for delivering exceptional guest experiences.
- Knowledge of hotel operations, amenities, and local attractions is a plus.
What We Offer:
- Competitive salary package with performance-based incentives.
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies with opportunities to earn professional qualifications.
- Career growth within the property and international mobility within Accor\'s global network.
- Opportunity to contribute to local community initiatives through Accor’s Corporate Social Responsibility programs, including Planet 21.
- A supportive and inclusive work environment that encourages diversity and professional development.
About the company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating memorable experiences for our guests and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and our integrated ecosystem of leading brands, personalized services, and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to meeting all desires and needs, reinventing the guest experience daily with our 45 hotel brands across all segments – from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we care for millions of guests worldwide, each of our hotels is a unique world where every action counts. We strive to make a positive impact both locally and globally, ensuring that hospitality benefits everyone.
